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Job Description & How to Apply Below
Exotel is reimagining the future of customer engagement with the power of AI.
With 25B+ annual conversations and 7000+ global clients — including industry leaders like HDFC Bank, Flipkart, Delhivery, Vedantu, Practo, etc. — we're transforming how businesses connect with their customers across BFSI, E-commerce, Logistics, Consumer Services, Healthcare and many more industries.
In a world where expectations are sky-high, we help companies boost revenue, cut costs, and deliver unforgettable customer experiences. How With AI-powered co-pilots that supercharge agents, automate the boring stuff, and offer smart self-serve options across all communication channels.
We don't just build tech — we build partnerships. At Exotel, we collaborate closely with our clients to unlock the full potential of AI-led conversations.
Know us better:
About Us | Benefits | Product Use Cases
Our Leaders:
Shivku (CEO) | Sachin Bhatia (CGO)
About the Role
We're hiring a Senior Consultant - Rev Ops & GTM Strategy to build and run a predictable GTM operating system across clusters. You will partner closely with Sales and CX leadership to improve pipeline quality, forecast discipline, renewal rigor, and execution cadence, while ensuring CRM and dashboards remain the single source of truth.
Note:
This role does not include Deal Desk ownership, pricing approvals, or commercial exceptioning.
What You'll Do
Run weekly/bi-weekly GTM cadence with Sales/CX Cluster Heads (pipeline, renewals, risks, and actions).
Drive CRM governance: stage hygiene, close date accuracy, commit discipline, reason codes, and data quality.
Own renewal operations rigour: early engagement, tracking, risk flags, and closure predictability.
Build scalable playbooks and templates for execution (renewals, upsell/cross-sell qualification, Q hygiene).
Partner with Business Systems/BI/Revenue Assurance to improve reporting accuracy and operational visibility.
Identify bottlenecks, drive process improvements, and reduce cycle times through better workflows and adoption.
Own and drive GTM programs end-to-end, with clear accountability for measurable outcomes.
What Success Looks Like
Higher forecast accuracy and fewer last-minute surprises
Improved funnel hygiene and stage integrity across clusters
Stronger renewal visibility and proactive execution
Faster decision-making and a predictable weekly operating rhythm
What We're Looking For
Must-have:
6–8 years in Rev Ops / GTM Ops / Sales Ops (B2B SaaS preferred)
Strong CRM governance and reporting discipline (Salesforce preferred)
Proven ability to influence stakeholders and drive closure
Strong analytical and communication skills (executive-ready updates)
Strong follow-through and ownership mindset who is comfortable in operating at fast-moving, ambiguous environments
Good-to-have:
Experience supporting CX/CS motions (retention, renewals, QBRs, NRR/GRR)
Exposure to multi-SKU GTM environments and cross-functional delivery dependencies
Why Join
High-impact role with senior stakeholder exposure
Opportunity to shape the GTM operating system and governance at scale
Direct influence on growth predictability, retention outcomes, and execution excellence
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