Training Delivery Specialist - Marketing

Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Training Specialist, you will be responsible for providing coaching, training and mentoring to your workflow teams, as well as provide domain expertise on client specified processes and products. You will be a subject matter expert that designs, develops, and delivers training programs within the GOC Sales & Marketing vertical. The trainer plays a crucial role in educating GOCers, overseeing internal training operations and promoting a team-orientated, improvement focused environment.

This role is critical in establishing and managing relationships between key internal customers, clients, and other stakeholders and own all end-to-end product knowledge management.

Responsibilities

Curriculum Development and Content Creation:
Develop and design comprehensive training curriculum for an email marketing and campaign operations builder team, incorporating diverse learning methodologies and adult learning principles. Use a variety of formats, including modules, presentations, handouts, and interactive exercises, to create engaging and informative training materials. Regularly update and revise training materials to ensure accuracy and relevance.
Training Delivery:
Oversee and implement a wide range of training delivery methods, including classroom sessions, online modules, webinars, and workshops. Utilize learning management systems (LMS) and other technologies to enhance training delivery and track learner progress, including AI.
Learning impact Assessment:
Design and implement comprehensive assessments to measure learning outcomes and evaluate the overall effectiveness of training programs. Leverage data-driven insights from evaluations and assessments to showcase value and optimize learning investments.
Stakeholder Relationships:
Forge and nurture strategic relationships with operations leaders, Subject Matter Experts and external vendor partners to keep up-to-date with business and operations needs, industry trends, best practices, and emerging technologies in the relevant domain.

Qualifications

Marketing Domain Knowledge:
Familiarity with marketing workflows, campaigns, and creative production cycles (e.g., email marketing, digital media, or content creation).
Project Management:
Proven track record of managing complex projects from initiation to closure, specifically managing intake queues, resource allocation, or workflow timelines.
Facilitation:
Demonstrated experience facilitating meetings, workshops, or training sessions with clarity and engagement.
Strategic Thinking:
Ability to look beyond the immediate request to identify underlying business needs, gaps, and long-term strategic opportunities within the marketing vertical.

Minimum Qualifications

Minimum of 4–5 years of relevant experience in Learning & Development, Training Management, or Marketing Operations.
5+ years of Hands-on with Marketing Automation and Email Marketing tools such as Mail Chimp, Hub Spot, Marketo etc, preferably with certification on any of these tools.
Technical Proficiency:
Practical experience on HTML/CSS/Front Development tools (React, Angular, etc.) to support email marketing templates, landing page training, or minor LMS troubleshooting.
Agility:
Ability to adapt quickly to shifting priorities in a fast-paced marketing environment without losing sight of strategic goals and problem solving skills

Collaboration:

Strong history of working cross-functionally with subject matter experts, stakeholders, and creative teams to drive consensus and results.

Preferred Qualifications

Preferred Qualifications:

3+ years experience with various email technology tools, a plus
3+ years experience in marketing automation tools such as Eloqua, Marketo, Marketing Cloud, etc., a plus
Comfortable operating in a fast-paced, deadline-driven environment
Certification and experience with project management methodologies and/or Instructional Design
Proficiency in Google Office Suite (Docs, Sheets,…