Service Desk Analyst-Avature

Understand and manage the end-to-end hiring and onboarding processes.
Provide helpdesk support for Avature users, resolving queries and training end users as needed.
Analyze system integrations within the recruitment technology ecosystem.
Develop, maintain, and optimize data integrations using Avature's Junction platform.
Configure and monitor data flows (import/export/sync) between Avature and third-party systems.
Set up triggers (HTTP endpoints, webhooks, schedules) to automate integration workflows.
Troubleshoot integration issues, monitor performance, and ensure data security compliance.
Collaborate closely with the Avature implementation team and other stakeholders to deliver seamless functionality.
Continuously improve system adoption, user experience, and process efficiency.
Perform data analysis on usage, traction, and system adoption trends.
Maintain technical documentation and provide proactive recommendations for system improvements.
Work with various data formats (JSON, XML, CSV) and protocols (REST, SOAP).
Escalate and manage complex system issues appropriately.
Proficiency in PowerPoint, Outlook, and basic reporting tools.

Qualifications

Graduate in any discipline (B.Sc,

B.Com,

B.A, etc.), Business, Computer Science, or a related field.

Must have skills

Avature Knowledge
ATS System Integration Knowledge
Effective communication skills in English

Good to have skills

API development.