ServiceNow Automated Test Framework; ATF

Position: ServiceNow Automated Test Framework (ATF)
Role Overview
The Service Now Automated Test Framework (ATF) is responsible for validating Service Now platform functionality, ensuring quality across modules and integrations. This role involves designing and executing test plans, automating test cases, and collaborating with developers and business teams to deliver robust Service Now solutions.

Key Responsibilities
Execute functional, regression, integration, and UAT testing for Service Now applications.
Validate Service Now platform functionality following the test lifecycle.
Create test plans, test cases, and test reports.
Perform Automated Test Framework (ATF), unit, and system testing.
Test Service Now modules (Incident, Change, Problem, CMDB, Service Catalog, Integrations).
Conduct integration testing using REST/SOAP APIs.
Collaborate with developers to design test strategies and automate workflows.
Participate in Agile/Scrum ceremonies and sprint planning.
Document defects and manage defect triage calls.

Primary Skills
Strong Service Now testing experience across ITSM modules.
Expertise in ATF and automation tools (Selenium, QTP).
Knowledge of Service Now Integration Hub, Flow Designer, and API testing.
Ability to design test strategies, plans, and cases.
Familiarity with Agile/Scrum methodology.
Excellent communication and stakeholder management skills.

Secondary Skills
Understanding of performance, unit, and automated testing techniques.
Exposure to web technologies (HTML, CSS, JavaScript, Angular

JS).

Experience with Dev Ops testing practices and CI/CD pipelines.
Analytical mindset and problem-solving aptitude.
ITIL V4 Foundation or above (preferred).

Certifications (Preferred)
Service Now Certified System Administrator (CSA).
Service Now Certified Application Developer (CAD).
Certified Implementation Specialist in ITSM/ITOM/ITBM.