Process Excellence & Training Executive

About the Role:

We are looking for a proactive and customer-focused individual who ensure that checks/inspection are carried out for Shainin initiatives in services such that processes are in line with the defined processes meeting organisational goal.

He will be responsible to support to build a strong culture of learning, which focusses on competency building of its employees with dedicated training initiatives and to ensure to meet training KPI as per Business process

Key Responsibilities:

Use of shainin tools to analyse and continuously improve the service performance and reduction of variability in service performance
Check action taken are sustainable for improvement projects that improve quality performance to ensure that each process stage operates at a high process capability
Prepare interactive training content and ensure its quality, alignment with the training objectives and minimal verbosity.
Develop training plans covering learning objectives, schedule sessions and conduct trainings and ensure learning objectives are met.

Required Qualifications:

B.Tech. / Diploma ( Electrical/Electronics)

Experience:

2–5 years in a technical support role

Key

Skills:

Proficient in Shainin Technique
Knowledge of process / engineering of all service verticals
Knowledge of Quality Management System
Analytical skills
MS office and strong in MIS
• People oriented approach and good interpersonal skills
Strong communicator and good listener

What Success Looks Like:
Timely and quality responses to customer queries
High customer satisfaction and minimal escalations
Ability to resolve complex database and meter-related issues
Strong collaboration across global teams
Continuous learning and reduced dependency on other departments