Senior Cloud Service Engineer

Job responsibilities:

Answering/Troubleshooting on technical queries and dealing US clients via calls & Emails.
Administer and resolve applications issues, provide updates and perform root cause analysis.
Providing technical support to customers or end-users who are using Windows server-based systems.
Managing and maintaining Windows server environments, including servers, applications, and databases.
Responding to tickets raised by customers or end-users and ensuring that they are resolved within the defined Service Level Agreement (SLA).
Managing and maintaining Active Directory, including creating and managing user accounts, groups, and permissions.
Good customer handling skills (written & verbal).
Diagnose and quickly resolve a wide range of Windows and applications problems to help minimize downtime.
Troubleshooting as per preliminary guidelines to resolve the issues and escalate to respective departments.
Provide support and identify all issues and prepare appropriate documentation of all issues and solutions.

Required Skills:

Excellent Communications skills to handle US Customers.
Good Understanding of Windows Server, Cloud Technology & Virtualization.
Ability to work both independently and as part of a team
Strong willingness to learn, grow, and acquire new technical skills.
Should have good communication skills.
Growth mindset that challenges the status quo and focuses on outside-the-box ideas and solutions.

Qualifications:

Bachelor's degree (or equivalent) in computer science.
6+ Years of experience.
ABOUT RTDS
Founded in 2010, Real Time Data Services (RTDS) is a group of companies excelling in global information technology, specializing in Cloud Computing. We empower businesses worldwide with technologically advanced solutions that streamline operations and enhance efficiency. Being a market leader, we've catered to 10,000+ clients across the globe, consistently guaranteeing exceptional services. Our continuous innovation-led services include:

Managed Cloud Hosting Services
AWS Cloud Services
Public Cloud Solutions
Cybersecurity Solutions

OUR MISSION
To become the forefront of Tech Global Leaders in Cloud Computing by striving towards excellence in our robust products & services, providing a competitive edge to our customers.

OUR VISION
Our vision is to achieve excellence through continuous improvement, innovation, and integrity, driven by a results-oriented and collaborative approach.

OUR BRANDS
Ace Cloud:
Ace Cloud is a leading provider of high-performance, affordable cloud solutions for SMBs and enterprises. Its comprehensive suite of services includes:

Public Cloud
Private Cloud
Cloud GPUs
Kubernetes
Infrastructure as a Service (IaaS)
AWS Services

Ace Cloud is working closely with AWS for the SMB and Startup verticals PAN India. We specialize in Cloud Assessment, AWS Migration, Application & Database Modernization as well as Data Analytic, Machine Learning and AI. With a strong emphasis on innovation and customer satisfaction, Ace Cloud offers single-click deployment and 24/7 human support to ensure seamless operations for its clients. Learn More:  (Use the "Apply for this Job" box below)./

Ace Cloud Hosting:
Headquartered in Florida, USA, Ace Cloud Hosting is a leader in managed hosting with over 15 years of expertise in cloud-based technologies. Its services include:

Accounting/Tax Application Hosting
Managed Security Services
Managed IT Services
Hosted Virtual Desktop Solutions

Learn More:  

KEY HIGHLIGHTS
Industry

Experience:

15+ years in the industry serving over 8,000 clients globally with a team of 600+ employees
Data Center Partners: 10+ data center partners located across the USA, UK, and India
Strategic Partnerships:
Microsoft Direct Partner under the CSP Program. Intuit Authorized Commercial Hosting Provider. AWS Advanced Consulting Partner with Storage & SMB Competencies. VMware Enterprise Partner for Infrastructure & Desktop Virtualization solutions
Accreditations and Memberships: ISO/IEC 27001:2022 Certified, Registered with NASSCOM, Member of the Internet Telephony Services Providers' Association in the UK.
Awards and Recognitions:
Customer Service Department of the Year Stevie Award (2024), CPA Practice Advisor Readers' Choice Awards (2023), VMware Accelerating Cloud Provider Partner Award (2020), K2 Quality Award for Customer Satisfaction (2019), Great User Experience Award by Finances Online (2018), User Favourite Award by Accountex USA (2016)

CONTACT INFORMATION
Website: