Recruitment Manager

Job Title:

Delivery Manager – IT Staffing (C2H)

Location:

Gurugram

Experience:

8–12 Years

Employment Type:

Full-Time
Role

Summary:

We are looking for an experienced Delivery Manager to lead and manage end-to-end delivery for IT Contract-to-Hire (C2H) staffing mandates. The role involves managing client relationships, driving team performance, ensuring timely closures, and maintaining strong delivery metrics across multiple accounts.

Key Responsibilities:

Lead the delivery function for IT C2H staffing across key client accounts.
Manage and mentor a team of recruiters, team leads, and account coordinators.
Drive fulfillment of open positions within defined TAT and quality benchmarks.
Work closely with clients to understand requirements, priorities, and workforce planning.
Ensure consistent pipeline generation for niche and bulk IT skill requirements.
Monitor daily/weekly delivery metrics such as submissions, closures, and joining ratios.
Ensure adherence to SLAs, compliance, and documentation for contract hiring.
Partner with sales/account managers to support business growth and client retention.
Conduct regular team reviews, performance tracking, and process improvements.
Handle escalations, stakeholder communication, and client governance calls.
Required Skills &

Qualifications:

8+ years of experience in IT staffing, with strong exposure to C2H hiring.
Proven experience managing delivery teams and handling large client accounts.
Strong understanding of IT skill sets, market trends, and sourcing strategies.
Experience in managing bulk and niche technology hiring.
Strong stakeholder management and client engagement skills.
Ability to work in a target-driven and fast-paced environment.
Excellent communication, leadership, and problem-solving skills.
Preferred

Skills:

Experience working with enterprise clients or system integrators.
Knowledge of ATS, MIS reporting, and delivery dashboards.
Exposure to multi-location delivery management.
Key Performance Indicators (KPIs):
Closure rate and submission quality
Turnaround time (TAT) adherence
Client satisfaction and retention
Team productivity and performance
Offer-to-join ratio improvement