Security Business Analyst

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

What You Will Do
- Serve as a customer-facing security point of contact during onboarding, renewals, audits, and periodic security reviews.
Support customer discussions on security architecture, compliance posture, data protection, and trust controls by preparing accurate and clear information.
Prepare and deliver customer-ready security materials, including presentations, architecture overviews, and trust documentation.
Respond to customer security questionnaires, RFIs, and RFPs with accurate, consistent, and well-articulated inputs.
Support customer-initiated security and compliance audits (e.g., SOC 2, ISO 27001, PCI) by coordinating evidence collection and documentation.
Work closely with Product Security, Cloud Engineering, Platform Engineering, and Legal teams to gather and clarify security-related information.
Work with limited supervision, manage own time effectively, track security-related action items, remediation updates, and customer commitments, and communicate status updates internally.
Help maintain and improve re-usable security, compliance, and privacy documentation, templates, and internal workflows.
Assist with vendor and third-party risk management (TPRM) activities, including security assessments, questionnaire reviews, and evidence tracking.

Required

Who You Are — Qualifications

2–4 years of experience in Information Security, Security Assurance, GRC, or Security Business Analysis roles.
2+ years of customer-facing experience in security, compliance, or technical support/pre-sales contexts.
Working understanding of:
Cloud, AI & SaaS security fundamentals (shared responsibility model, multi-tenant environments, SSO, 2FA, IAM, Encryption, CSPM)
Encryption, access control, authentication, and authorization models
Security testing concepts (SAST, DAST, SCA – conceptual understanding)
Infrastructure basics (VPCs, VPNs, firewalls, network segmentation, isolation)
Familiarity with security and compliance frameworks such as SOC 2, ISO 27001, PCI DSS, GDPR (and similar).
Ability to interpret customer security requirements and collaborate effectively with technical teams.
Proficient in English language. Strong written and verbal communication skills, especially in customer-facing discussions and documentation.
Ability to manage multiple priorities independently with strong attention to detail.

Good to Have (not mandatory)

Exposure to regulated industry requirements, such as fintech or payments environments (RBI, NPCI, SAMA & MAS TRM Guidelines)
Experience supporting or participating in, Customer security audits, Vendor risk assessments and Third-party due diligence reviews
Certifications such as Security+, ISO 27001 Lead Auditor, or cloud security certifications(AWS/Azure/GCP).
Familiarity with tools such as Jira, Confluence, Git Hub, or compliance automation platforms.

What You Bring

A customer-first mindset with the ability to explain complex security topics clearly and confidently.
Strong collaboration skills in fast-moving, cross-functional environments.
Curiosity and willingness to continuously learn evolving security, cloud, AI and compliance topics.
A balanced approach that values both security rigor and business enablement.

We focus on our mission :
Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our…