Servicenow Developer

Service Now Developer

Experience:

3–5 Years

Location:

gurgaon

Education:

MCA / B.E /

B.Tech (IT / Computer Science)
About the Role
We are seeking a skilled  Service Now Developer  to design, build, and maintain scalable and secure Service Now solutions that support IT service management and enterprise automation initiatives. The ideal candidate will work closely with business stakeholders, QA, and platform teams to translate requirements into high-quality Service Now applications while adhering to best practices, security standards, and delivery timelines.

Key Responsibilities
Operational Responsibilities
Analyze and understand  business requirements and user stories
Follow project guidelines, development standards, and defined ways of working
Adhere to  Service Now development best practices  and platform governance
Perform  self-testing , support  UAT , and actively participate in  code reviews
Ensure delivery of solutions that meet  quality standards, timelines, and project commitments
Continuously upskill using organizational learning platforms and resources
Comply with company  security, risk, and compliance policies
Technical Responsibilities
Configure, customize, and maintain:
Forms, lists, and tables
Service Portal components
Instance-level configurations
Dashboards and reports
Workflows and Flow Designer automations
Design and implement  integrations  using:
Integration Hub
Custom  REST/SOAP APIs  and external system connections
Develop and configure:
Chat solutions and incident summarization features
AI Agents  using Service Now's AI and Generative AI capabilities
Implement and manage  security controls , including:
Roles, ACLs, data policies, and data masking
Perform basic  instance administration  and platform maintenance tasks
Troubleshoot, debug, and resolve  application defects and performance issues
ITSM Module Configuration
Configure and customize core ITSM modules, including:
Incident Management
Problem Management
Change Management
Request Fulfillment
Required Technical Skills
Scripting & Front-End
Strong hands-on experience with:
Java Script
AngularJS
Jelly Scripting
HTML, CSS, Bootstrap
Service Now UI Builder Framework
Core Platform Development
Expertise in:
Business Rules
Client Scripts
Script Includes
UI Policies & UI Actions
Data Policies
Modules & Features

Experience with :
Service Portal
Service Catalog
Catalog Items & Record Producers
Development Tools
Proficiency in:
Flow Designer
Workflow Editor
Functional Skills
Working knowledge of  project management and development tools  (e.g., JIRA or similar)
Understanding of  ITIL, Dev Ops, and service management best practices
Strong ability to produce  clear technical documentation , including design and solution artifacts
Excellent communication and collaboration skills
Certifications
Must Have
Service Now CSA (Certified System Administrator)
CAD (Certified Application Developer)
Service Now Generative AI Certification
Good to Have
CAS (Certified Application Specialist)
CIS – ITSM
ITIL Foundation