Principal Consultant _ MSD SCM Project Manager

Position: Principal Consultant _ MSD 365 SCM Project Manager
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Inviting applications for the role of  Senior Principal Consultant  _   Delivery Manager-MSD AX 365

The Dynamics 365 Functional Consultant SCM will be responsible for providing expert-level functional support, issue resolution, and continuous improvement within the client's Dynamics Supply Chain environment. This role involves working closely with business stakeholders, IT teams, and Microsoft support to ensure business continuity, performance optimization, and user satisfaction across all deployed modules.

The Delivery Manager will own  end-to-end delivery  of large-scale  Microsoft Dynamics AX / Dynamics 365 Finance & Supply Chain  programs across implementation, rollouts, upgrades, and managed services. This role requires a strong blend of  ERP domain depth, program governance, stakeholder management, and financial ownership , ensuring predictable, high-quality delivery across global engagements.

Key       Responsibilities

1.
Delivery & Program Management
Own end-to-end delivery of  Dynamics AX / D365 F&O  programs (implementation, global rollout, optimization, AMS).

Manage  multi-workstream ERP delivery  covering Finance, SCM, Manufacturing, Commerce, and Integrations.

Ensure adherence to  scope, schedule, cost, quality, and risk management  KPIs.

Drive  release planning, cutover strategy, go-live readiness, and     hypercare     stabilization .

2.
Client & Stakeholder Management
Act as the  single point of accountability  for clients and internal leadership.

Manage CXO-level stakeholders (CFO, CIO, COO) and business process owners.

Lead governance forums:
Steer Cos    , status reviews, risk & issue escalation .

Build long-term client trust and support  account growth and renewals .

3.
ERP & Solution Oversight
Provide delivery leadership for  AX 2012 to D365 upgrade programs .

Oversee solution design across:

Finance (R2R, P2P, O2C)

Supply Chain, Manufacturing & Planning

Warehousing & Transportation

ISV solutions, EDI, Logic Apps, Azure integrations

Ensure alignment with  Microsoft Sure Step / Fast Track / Agile methodologies .

4.
Team & Vendor Management
Lead large onshore-offshore teams (Functional, Technical, Data, Integration, Testing).

Drive  capacity planning, utilization, performance management, and mentoring .

Manage  SI partners, ISVs, and third-party vendors .

Enable smooth  knowledge transition and support takeovers .

5.
Financial & Commercial Ownership
Own  program P&L , revenue forecasting, margin management, and billing milestones.

Manage change requests, contract compliance, and risk to margin.

Support  pre-sales, solutioning, estimations, and client proposals .

6.
Risk, Compliance & Quality
Proactively identify and mitigate  delivery, data, integration, and compliance risks .

Ensure audit-ready documentation and SOX-compliant delivery practices.

Drive continuous improvement using  delivery metrics and root cause analysis .

Experience   with  in     Dynamics AX / D365 delivery leadership .

Hands-on experience delivering  AX 2009 / AX 2012 and Dynamics 365 F&O  programs.

Strong understanding of  ERP end-to-end business processes .

Proven experience managing  large global ERP programs

Expertise in  data migration, integrations, testing, cutover, and post-go-live support .

Qualifications we     seek in you!

Minimum Qualifications

Bachelor's degree in IT, or related discipline.

Preferred Qualifications / Skills

Microsoft Dynamics certifications (AX / D365 F&O).

PMP / PRINCE2 /   SAFe   / Agile certifications.

Experience in  manufacturing, retail, CPG, logistics, or process industries .

Exposure to  Azure, Power Platform, LCS, Dev Ops, and security/compliance frameworks .

Why join Genpact
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. Make an impact - Drive change for global enterprises and solve business…