Job Description & How to Apply Below
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.
What's in it for you Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Role Summary
As a Solution Customer Success Manager (SCSM) you will act as a trusted advisor a for customers adopting SAP Finance and Spend Management solutions. You will own the post-sales customer success lifecycle , while also bringing domain and solution expertise to accelerate value realization, drive adoption, mitigate risk, and identify expansion opportunities.
What you'll do:
Customer Success & Value Realization
Build and maintain trusted executive relationships with CFOs, Finance, and Procurement leaders.
Understand customer business objectives, success criteria, and desired outcomes
Drive adoption, consumption, and value realization Finance and Spend Management solutions.
Align customers to the SAP Customer Value Journey , ensuring continuous progress from adoption to optimization.
Manage escalations, de-escalate critical situations, and apply risk mitigation strategies during complex implementations or transformations.
Commercial Growth & Account Strategy
Own and drive renewals, retention, and churn mitigation for assigned customers.
Identify and qualify expansion, up-sell, and cross-sell opportunities in collaboration with sales and account teams.
Contribute to account planning, governance, and long-term customer strategy .
Enablement, Collaboration & Ecosystem
Drive internal and external enablement activities
Collaborate with SAP partners to support joint go-to-market (GTM) initiatives and customer success outcomes.
Work closely with regional and global SAP teams to leverage best practices and innovation across the portfolio.
Coordinate SAP and partner resources to ensure successful delivery of finance and procurement transformations.
Skills & Competencies
Professional & Customer Skills
Strong business acumen and executive presence
Relationship-driven mindset with excellent communication and influencing skills
Complex problem-solving and objection-handling capabilities
Customer-centric approach with focus on outcomes and value
Solution & Technology Skills
Deep understanding of SAP Finance and Spend Management Solutions , with expertise in at least one of the following:
Planning & Consolidation (SAC Planning, Group Reporting)
Treasury & Cash Management
Billing, Revenue & Innovation Management (BRIM)
Global Trade & Tax
Governance, Risk & Compliance (GRC)
Buying & Invoicing , Sourcing Suite , Supplier Risk, SAP Business Network
Strong knowledge of SAP S/4
HANA Finance , SAP Cloud Suite, SaaS delivery models, and Cloud ERP
Ability to articulate solution value, differentiation, and industry proof points
What you'll bring:
8+ years of experience with cloud software solutions and delivery models in finance and/or spend management
10+ years overall experience in roles such as Customer Success, Solution Advisory, Pre-Sales, Consulting, Sales, or Product Management
Hands-on consulting or implementation experience is a strong advantage
Experience working in a large, multi-national software/technology organization preferred
Bachelor's degree required
MBA, Master's in Finance, or Chartered Accountant (CA) preferred
Additional Information
Ability to work effectively in a complex, matrixed, and virtual environment
Willingness to travel 20-30% as required
Location
- Mumbai/Gurgaon/Bangalore
#SAP Internal T4
#SAP Internal T3
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.
Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize…
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