Associate - Digital Product Management - Scrum Master

At American Express, our culture is built on a 175-year history of innovation, shared   values   and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Role Overview
We are seeking an experienced and proactive  Scrum Master  to lead agile delivery for product development teams. This role is central to enabling high-performing teams that deliver innovative, customer-centric products efficiently and predictably. You will facilitate Scrum ceremonies, ensure  Rally/Jira hygiene , and build  insightful dashboards  to track performance and delivery health. The ideal candidate will balance servant leadership with strong delivery discipline, data-driven decision-making, and excellent communication skills.

Key Responsibilities

1. Scrum Leadership & Team Enablement

Serve as a  servant leader  and agile coach for 1–2 cross-functional product development teams.

Facilitate all  Scrum ceremonies  (Daily Stand-ups, Sprint Planning, Sprint Review, Retrospective) to ensure effective collaboration and outcomes.

Empower teams to self-organize, maintain focus on sprint goals, and continuously improve delivery velocity and quality.

Identify and remove impediments impacting sprint execution and proactively manage risks and dependencies.

2. Agile Governance & Tool Hygiene

Maintain clean, consistent, and up-to-date  Rally and Jira  boards.

Ensure stories, tasks, defects, and epics reflect current status and align with product roadmap priorities.

Establish best practices for backlog refinement, sprint planning, and workflow visibility.

Champion standardized usage of fields, workflows, and reporting across teams to ensure enterprise-level consistency.

3. Delivery Metrics & Dashboard Management

Design and maintain  Agile dashboards and reports  to visualize progress, sprint health, and team performance.

Track and communicate key metrics such as  velocity, burndown/burnup, cycle time, and predictability .

Leverage insights from Rally/Jira, Power BI, or similar tools to enable  data-driven delivery management .

Present metrics to leadership and product stakeholders to drive transparency and continuous improvement.

4. Product & Stakeholder Collaboration

Partner closely with  Product Owners  to refine backlogs, prioritize features, and ensure business value delivery.

Align sprint commitments with  product roadmap milestones  and customer outcomes.

Facilitate effective communication between engineering, product, and design teams to enhance product quality and speed to market.

Build trust and foster collaboration across cross-functional teams and external stakeholders.

5. Continuous Improvement & Agile Coaching

Coach teams and individuals on Agile principles, Scrum practices, and lean delivery mindset.

Conduct  retrospectives  to identify improvement opportunities and implement actionable changes.

Drive team maturity assessments to elevate agile adoption across the organization.

Support scaling initiatives (e.g.,  SAFe ,  LeSS , or custom frameworks) to enhance delivery at the product portfolio level.

Qualifications & Skills

Required:

Bachelor's degree in Computer Science, Engineering, or related field.

4–8 years of experience as a  Scrum Master  in a  product development environment .

Deep understanding of  Agile and Scrum  methodologies, frameworks, and scaling practices.

Strong working knowledge of  Rally  and  Jira , including dashboard setup, workflow management, and reporting.

Proven experience managing  multiple sprints/releases  in parallel within product-focused teams.

Excellent facilitation, conflict resolution, and stakeholder communication skills.

Preferred:

Certified Scrum Master (CSM) ,  Professional Scrum Master (PSM) , or equivalent certification.

Experience with  Power BI, Tableau, or Rally/Jira dashboards  for analytics and reporting.

Exposure to  Dev Ops practices , CI/CD pipelines, and modern engineering workflows.

Experience working in large-scale agile environments (SAFe)

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors…