Butler

As a Butler, you will be the one point of contact for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.

Responsibilities:

Take care of all VIP suite room guests and coordinate with all concerned departments to fulfil guest needs and requests.
Fully aware of the Room Service and other outlets' menus, answers questions on menu selections, and communicates with the kitchen regarding menu questions and product availability.
Keeps concerned departments informed about the guest's allergies and food preferences.
Update the hotel software with guest preferences, likes, and dislikes in the guest profile section.
Follows all the guest needs until they are completed to the total guest satisfaction.
Conducts the in-room check-in process in a fast and efficient manner, following all the standards and liaising with bellmen for luggage delivery.
Takes care of the guest's requests and liaises with respective departments: laundry, wake-up calls, spa bookings, concierge, and any special requests, etc.
Knowledge of using point-of-sale software, Property management software, and any other system or software to perform the duties.
Check In with guests to ensure satisfaction with each food course and/or beverage.
Inform the housekeeping department of the time desired for the daily cleaning and turn-down service.
Fully conversant with accommodation features: layout, room type, location, decor, in-room facilities, and equipment.
Fully aware of operating procedures for all electrical and electronic equipment in the guest room.
Serves the guests in a calm, discrete, and courteous manner, respecting timing standards.
Maintain cleanliness of work areas, China, glass, etc., throughout the day.
Hosts and welcomes all guests graciously and politely, and can hold a conversation with the guest naturally and spontaneously.
Takes notes of all the information, updates, and instructions and gives proper handover before signing off from the shift.
Qualifications
IHM Graduate
Bachelor's degree or diploma in Hospitality Industry/Tourism Industry.