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Job Description & How to Apply Below
About your new company!!
Collegedunia Web Pvt Ltd. is an educational portal and India's largest review platform. Since 2014
we have been helping students and parents navigate the higher education sector in India and abroad by providing authentic information on over 27,000 colleges, 7000+ courses, and 350+ exams. Our goal is to help students make informed decisions by providing over 200,000 college reviews.
Key Responsibilities:
Audit counselling calls and chats; maintain QA scorecards
Provide structured feedback, coaching, and manage call disputes
Conduct new joiner training and refresher training programs
Train counsellors on courses, admissions processes, soft skills, and conversion techniques
Analyze QA data and share performance and quality reports
Support operations during peak admission periods
Skills Required:
Proven experience in BPO Quality Assurance and Training
Strong communication, coaching, and feedback skills
Knowledge of education counselling or inside sales
Reporting and data analysis capabilities
Location
Onsite, Gurgaon
Budget
Upto 25k per month
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