Job Description & How to Apply Below
Gurgaon (Strictly Work from Office)
Experience:
10–15+ years
Job Overview
We are looking for a senior leader (Director/AVP level) to lead Tutor Community Operations s person will own end-to-end tutor community operations and will be responsible for execution on ground, operational excellence, and building a strong tutor culture aligned with Cuemath's mission of Math Fitness .
This role requires strong leadership, structured thinking, high ownership, and excellent communication skills. The person should understand education deeply and should have experience working closely with teachers/tutors/students.
Key Responsibilities
1) Tutor Community Operations Leadership
Own and lead end-to-end tutor community operations.
Drive smooth operations across onboarding, engagement, performance, retention, and issue resolution.
Build scalable systems and processes to manage a large tutor community.
2) Team Leadership
Lead and mentor the tutor community operations team.
Drive strong team execution, accountability, and performance.
Act as the central leader for the community ops vertical.
3) Process Excellence & Scaling
Create and improve SOPs, workflows, and operational frameworks.
Identify gaps in operations and implement scalable improvements.
Ensure operational efficiency without compromising tutor experience.
4) Communication & Stakeholder Management
Strong communication is critical — this person will interact with tutors resent leadership's direction clearly to the tutor community.
Coordinate with internal stakeholders (Hiring, Training & Quality, Product, Tech, etc.) to solve issues and improve operations.
5) Mission, Culture & Community Ownership
Be the 'voice of leadership on ground'.
Drive community culture, engagement quality, and tutor alignment with Cuemath's values.
Build a strong, mission-driven tutor community.
Key
Skills & Qualifications (Must Have)
STEM background (non-negotiable)
Teaching/education background (non-negotiable)
Strong understanding of tutors/teaching/students/education ecosystem
Excellent communication skills (non-negotiable)
Strong leadership and people management experience
High ownership, structured execution mindset, and ability to scale operations
Good to Have
Experience in ed-tech or large teacher/tutor operations
Strong analytical thinking and comfort with operational metrics
Experience building teams and processes from scratch
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