Job Description & How to Apply Below
Hiring:
Process Trainer
Location:
Gurgaon Industry: International BPO – Voice Process
Key Requirements
Mandatory: Experience in International Voice Process
Excellent communication skills (spoken & written)
Strong knowledge of training methodologies and quality frameworks
Role:
Process Trainer
Eligibility:
Minimum 2 + years experience as a Process Trainer in International BPO
Proven experience in training new hires
Responsibilities:
Design training curriculum using inputs from Operations & Quality teams
Manage process knowledge and maintain MIS for all training batches
Stay updated with product/process knowledge
Ensure accountability for 0–30 days batch performance
Attend client-conducted TTT (Train the Trainer) sessions
Conduct PKT (Process Knowledge Tests) and refresher trainings on the floor
Design & develop training content tailored to business needs
Perform monthly Training Need Analysis to identify knowledge gaps and implement refresher plans
Participate in calibration sessions with Trainers, QAs, and Voice Coaches
How to Apply
Interested candidates can:
Email: [HIDDEN TEXT]
Call:
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