Customer Success Manager

Job Description:

Manager, Online Programs
Our vision is to be the world's leading Ed-Fin Tech company dedicated to making higher education accessible and affordable to all. Our mission is to drive transparency and accountability in the global higher education sector and create significant impact using the power of technology, data science and collaboration.
Grad Right is the world's first SaaS ecosystem that brings together students, universities and financial institutions in an integrated manner. It enables students to find and fund high return college education, universities to engage and select the best-fit students and banks to lend in an effective and efficient manner.
In the last three years, we have enabled students to get the best deals on a  $ 2.8+ Billion  of loan requests and facilitated disbursements of more than  $ 350+ Million in loans . Grad Right won the HSBC Fintech Innovation Challenge supported by the Ministry of Electronics & IT, Government of India. With a strong presence in the U.S. and subsidiaries in India and commencement of UK operations, Grad Right is well-poised for global expansion, having raised a Series A round of investments.

Grad Right's 160+   team   members across Hyderabad, Gurgaon, Bangalore, Kolkata and the US are led by alumni of IIT Delhi, IIT Kharagpur, BITS Pilani, ISB Hyderabad and University of Pennsylvania.
Overall Scope of Responsibilities:
Manage the learning experience and delivery of Online Programs of international university partners in the US & Canada for Indian students
Specific scope of work:
Experience Design:
Develop the design of the OPM processes in consultation International University Partners (IUP) in alignment with business and learning outcomes
Work closely with tech teams at Grad Right and the IUP to develop new solutions to improve the learning experience
Program Delivery:
Manage learning processes, SLAs and the academic journey and ensure that the learners achieve their goals from the program
Manage the faculty, teaching assistants and engagement with faculty and reps of IUPs to ensure their effective participation
Manage the participation of corporate reps/coaches to enhance the preparedness of learners for growth opportunities after the program
Ensure continuous improvement in the delivery of the program by regular feedback from learners and other stakeholders

Collaboration:

Collaborate with program managers, professors, administrators of the IUP to resolve challenges that learners may face, in a timely manner
Collaborate with enrollment, student success, corporate partnerships, finance and ops team members to build a seamless experience for the students