Building Operations, Facilities Services

Jones Lang LaSalle Property Consultants (India) Pvt. Ltd.  is seeking a proactive and service-oriented  Help Desk Executive  to join our Building Operations, Facilities Services team. This role is pivotal in ensuring seamless 24/7 support and operational efficiency across various client locations.
What This Job Involves:

Duties & Responsibilities    Helpdesk Management:
Manning and managing the FM Helpdesk on a 24/7 basis.
Efficiently managing  Corrigo (JLL Application)  for ticketing and operational tracking.
Responding to calls and emails from various client locations (within India and regional countries) by issuing ticket numbers (raised in SharePoint with all necessary information) and directing inquiries to the relevant personnel.
Following up with concerned personnel to ensure duty completion and closing tickets with end-user permission.
Reporting & Documentation:
Preparing and sharing daily reports each morning, including details on deployment, helpdesk ticket count with service descriptions, housekeeping and pantry consumables, meeting room management, cafeteria sales, mailroom services, engineering services, transport services, and accident management.
Maintaining inventory records for stationery, housekeeping materials, and pantry consumables.
Tracking property assets such as lockers, chairs, shredding machines, sports equipment, and all facility-related assets.
Securely tracking and storing all vendor deliveries and challans.
Keeping track of all inward and outward material movements.
Sharing day and night handover reports with colleagues to ensure continuous service and avoid discrepancies.
Sharing site readiness reports with the client every 12 hours (7 AM and 7 PM), covering building facilities, MEP, cafeteria, and transport.
Submitting night reports detailing employee counts (client and housekeeping) and night work completed.
Operational Excellence & Compliance:
Responsible for managing day-to-day site operations to ensure  Service Level Agreements (SLAs)  are delivered as per agreed  Key Performance Indicators (KPIs) .
Ensuring smooth site operations.
Maintaining the highest quality of services and continuously working on improvements.
Conducting regular facility rounds to ensure cleanliness and order.
Reporting unsafe/abnormal conditions and unusual occurrences to the concerned team.
Receiving customer suggestions and implementing necessary improvements.
Performance Objectives   Provide  Superior Client Service  (50% weighting).
Drive  Initiative or Process Improvement  in the

Functional Area

(40% weighting).
Focus on  Personal and Professional Development  (10% weighting).
To Apply, You Need to Be:
Key Skills   Experience in  team handling .
Proven experience in the  Facilities Management (FM) industry .
Excellent  English communication skills .
Employee Specification   Candidate should be a  Graduate in Hotel Management .