DP Regional Service Manager - Eastern

Location

Gurnee - Head Office, United States

Regional Service Manager
Compensation: $125,000 - $155,000 (based on qualifications)

This position is responsible for playing a key role in supporting our customers, implementing a clear, value-driven service strategy which supports business growth. The Regional Service Manager will build a high performing team and establish the field service as a world-class industry-leading asset to Domino.

Field Based

• Lead the field service function and team, including directly and indirectly managed resources
• Formulate the field service strategy, implementation and promotion to align with global goals and to gain buy-in from key business leaders
• Oversee performance, development and adoption of common processes as part of DP global service and support strategy
• Ensure Service Max processes are followed and used to facilitate business analysis.
• Manage customer relationships internally and externally and drive towards an excellent customer experience
• Identify, lead and mentor talent to build a strong talent/succession pipeline
• Know what ‘great’ looks like to be able to assess it, recruit it, develop it and motivate it
• Establish local systems, policies and best practices in line with global needs, build culture to drive alignment and compliance
• Create an employee-centric environment which drives productivity and customer experience.
• Provide regular, candid feedback to own team members, establishing clear development plans.
• Establish KPIs to measure service performance and Manage team within Opex budget and actively work to minimize waste and improve overall profit for the business, developing a culture of continuous improvement from the results
• Support the introduction of new products, managing implementation within the service and support organization
• Improve Customer experience
• Increase staff motivation
• Minimize customer downtime
• Improve utilization by understanding return visit reasons and introducing improved processes.
• Understand business costs and identify opportunities to refocus and minimize waste
• Deliver Service revenue target through contracts and billable services

Supervisory Responsibilities:

Oversees the daily workflow of the department as a whole

• Technical degree required
• At least 4 years of experience in a service leadership role
• Valid Driver’s License required
• Ability to travel

• Excellent Communication Skills
• Able to work with different levels of employees/customers
• Excellent time management skills with a proven ability to meet deadlines
• Strong knowledge of Microsoft Office – Excel;
  PowerPoint and Word
• Strong analytical and problem-solving skills
• Ability to prioritize tasks and ask for help when necessary

• Light work. Light work involves exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical demand requirements are more than those for Sedentary Work.

• Chemical hazards - solvents, adhesives, paints, toxic dusts, among other potentially toxic fumes or acids
• General Office Environment

Also known as Domino Amjet, Domino North America is the US and Canadian division of Domino Printing Sciences - a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in - and everything in between.

Domino Amjet is the leader in Digital Printing with our innovative state of the art Inkjet Digital Printing technology and customer focused mission. The Domino Difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a…