Customer Service Engineer - Richmond, VA

Job Title:

Customer Service Engineer

Compensation: $60,000 - $70,000 (based on qualifications)

This position is responsible for providing field service for Domino Printing Equipment, providing customer management through commercial awareness, and contributing positively and proactively to the Domino support team.

Field Based

• Travel to locations including customers, vendors, and Domino offices.
• Provide field service for Domino printing equipment at customer sites in and around the designated territory with regular travel throughout other parts of the United States.
• Provide onsite technical training on operation, repair, and maintenance of Domino products.
• Diagnose, troubleshoot, and repair system problems at customer sites.
• Carry out preventative maintenance service to maximize uptime in line with customer production schedules and equipment specifications.
• Provide telephone technical support including rotational after-hours, weekends, and holidays on call.
• Provide customer management through commercial awareness, focusing on retention and growth.
• Display total account management by focusing on what needs to be done and taking the appropriate action.
• Initiate proactive action on behalf of the customer.
• Provide closed‑loop feedback on all escalated customer actions.
• Develop customer relationships that breed loyalty.
• Actively promote the features and benefits of Domino product and aftermarket range.
• Actively engage other areas of the business when opportunities exist.
• Understand the customers’ needs and align DAI resources to deliver value.
• Contribute positively and proactively to the Domino support team.
• Work well with sales and the internal organization.
• Contribute positively to the development of the DAI organization.
• Represent Domino in a professional manner at all times.
• Fully participate in company meetings, including department‑specific meetings.
• Provide effective communication to functional relationship groups.
• Be available and responsive to answer queries from the sales force regarding fundamental, technical, and integration capabilities.
• Provide timely response to internal and external customers. Internal customers are defined as any Domino Entity; external customers are defined as any Domino customer.
• Manage Domino parts inventory for accuracy and install base profile.

None

• Associate’s degree in electronics or equivalent military experience required.
• At least 2 years of related field service experience preferred.
• Valid Driver’s License required.

• Excellent communication skills.
• Able to work with different levels of employees/customers.
• Good time management.
• Strong analytical and problem‑solving skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Self‑motivated/organized, and operates without the need for direct supervision/guidance.

• Light work involving exertion of up to 20 pounds occasionally, up to 10 pounds frequently, and/or a small amount of force constantly to move objects. Pushing, pulling, stooping, reaching, gross/fine manipulation, driving, kneeling, crawling, and climbing may be required. Physical demand requirements are more than those for sedentary work.

• General office environment.

Also known as Domino Amjet, Domino North America is the U.S. and Canadian division of Domino Printing Sciences – a global expert in industrial printers. Specializing in digital printing presses as well as traceability solutions for sectors as diverse as food, beverage, life sciences, packaging, cleaning, personal care, building and construction. Our technology prints onto products you encounter every single day from beverage cans to household goods, to industrial glass to the cardboard boxes they were shipped in – and everything in between.

Domino Amjet is the leader in digital printing with our innovative, state‑of‑the‑art inkjet digital printing technology and customer‑focused mission. The Domino difference is how we set ourselves apart from the competition. Founded in 1978, the Domino Group operates through a…