Guest Relations Team Member

Overview

To represent Six Flags Great America as a front-line customer service liaison and to assist Guests with any special needs and concerns in a courteous and efficient manner. Duties may also include assisting with Guest entry and sales, processing, and production of tickets, passes, and memberships.

Essential Duties and Responsibilities:

• Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow employees.
• Research and resolve Guest situations in a calm and professional manner. Document each situation on the proper form and notify your Supervisor on a timely basis.
• Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests.
• Assist Guests with general park information and website inquiries over the phone, via email, Salesforce, using the online chat program, and in person.
• Assist Guests with coupon inquiries and ticket adjustments.
• Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests.
• Use a computer with specialized programs to assist Guests.
• Accurately operate a computer system to create a pass or membership using register or online media.
• Assist Guests with THE FLASH PASS program inquiries and activations.
• Promotes THE FLASH Pass to guests in assigned locations and provides accurate information including various offerings and price points.
• Able to register guests using Qsmart mobile and guide guests as to how to use the service.
• Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park.
• Scan all Guests’ tickets, passes, and memberships to ensure that they are valid.
• Observe strict confidentiality regarding all situations.
• Maintain cleanliness standards in all Guest Services locations and throughout the park.
• Assist with data entry tasks regarding Guest situations using a computer.
• Willing and able to work the various positions within the Guest Services Department.
• Adhere to all park and department policies.
• Attend required H.R. Orientation, Guest Services Department Training, and unit specific trainings.
• Assist with other Guest Services Department functions as directed by the leadership team.

Skills and

Qualifications:

• Minimum Age: 17
• Good problem solving, analytical and organizational skills.
• Ability to work without direct supervision and make crucial decisions independently.
• Cash handling experience preferred.
• Able to work 30-40 hours per week, varied shifts, including days, nights, holidays and weekends.
• Prior computer usage required.
• Ability to learn and use multiple computer programs.
• Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.
• Must be able to work a variety of shifts, including weekends and holidays.
• Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours.
• Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.
• Must be able to walk up to 2 miles per day over various surfaces.
• Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions.
• Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
• Must have strong teamwork skills and the ability to work with others