Guest Services Team Member

Position: Guest Services Team Member - $15.25/HR
Overview:
As a Guest Services Team Member, your job is to monitor and control Guest entry, exit and re-entry into the park, with special emphasis on guest interaction. The Guest Services Team Member will also perform sales, processing, and production of tickets, passes, and memberships. Responsibilities:

Essential Duties and Responsibilities:

* Greet the Guests and assist the Guest with any questions and or/directional assistance while hosting in a friendly and courteous manner.
* Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow Team Members.
* Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests.
* Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park.
* Scan all Guests' tickets, passes, and memberships to ensure that they are valid.
* Accurately operate a computer system to create a pass or membership using register or online media.
* Accurately administer Guest re-entry.
* Maintain control of the park exit and do not allow unauthorized entry.
* Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests.
* Proactively suggest available options such as passes, memberships, and other passes to Guests as they make their purchase decision.
* Assist THE FLASH PASS operation by scanning in Guests and admitting them in a ride line if they have the proper reservation.
* Willing and able to work the various positions with in the Guest Services and THE FLASH PASS Departments.
* Attend required H.R. Discovery, Guest Services Department Training, and unit specific training.
* Adhere to all park and department policies.
* Assist with other Guest Services Department functions as directed by leadership.
* Maintain cleanliness standards in all Guest Services locations and throughout the park.

Qualifications:

Skills and

Qualifications:

* Minimum Age: 15
* Prior computer usage preferred; but not required.
* Able to work 20-40 hours per week, varied shifts, including days, nights and weekends.
* Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours.
* Must be able to walk up to 2 miles per day over various surfaces.
* Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.
* Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions.
* Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
* Must have strong teamwork skills and the ability to work with others