Guest Relations Team Member

Position: Guest Relations Team Member - $16.50
Overview:
To represent Six Flags Great America as a front-line customer service liaison and to assist Guests with any special needs and concerns in a courteous and efficient manner. Duties may also include assisting with Guest entry and sales, processing, and production of tickets, passes, and memberships. Responsibilities:

Essential Duties and Responsibilities:

* Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow employees.
* Research and resolve Guest situations in a calm and professional manner. Document each situation on the proper form and notify your Supervisor on a timely basis.
* Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests.
* Assist Guests with general park information and website inquiries over the phone, via email, Salesforce, using the online chat program, and in person.
* Assist Guests with coupon inquiries and ticket adjustments.
* Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests.
* Use a computer with specialized programs to assist Guests.
* Accurately operate a computer system to create a pass or membership using register or online media.
* Assist Guests with THE FLASH PASS program inquiries and activations.
* Promotes THE FLASH Pass to guests in assigned locations and provides accurate information including various offerings and price points.
* Able to register guests using Qsmart mobile and guide guests as to how to use the service.
* Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park.
* Scan all Guests' tickets, passes, and memberships to ensure that they are valid.
* Observe strict confidentiality regarding all situations.
* Maintain cleanliness standards in all Guest Services locations and throughout the park.
* Assist with data entry tasks regarding Guest situations using a computer.
* Willing and able to work the various positions within the Guest Services Department.
* Adhere to all park and department policies.
* Attend required H.R. Orientation, Guest Services Department Training, and unit specific trainings.
* Assist with other Guest Services Department functions as directed by the leadership team.

Qualifications:

Skills and

Qualifications:

* Minimum Age: 17
* Good problem solving, analytical and organizational skills.
* Ability to work without direct supervision and make crucial decisions independently.
* Cash handling experience preferred.
* Able to work 30-40 hours per week, varied shifts, including days, nights, holidays and weekends.
* Prior computer usage required.
* Ability to learn and use multiple computer programs.
* Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.
* Must be able to work a variety of shifts, including weekends and holidays.
* Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours.
* Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.
* Must be able to walk up to 2 miles per day over various surfaces.
* Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions.
* Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
* Must have strong teamwork skills and the ability to work with others