Guest Services Team Member
Job in
Gurnee, Lake County, Illinois, 60031, USA
Listed on 2026-01-30
Listing for:
Six Flags Great America & Hurricane Harbor Careers
Full Time, Part Time
position Listed on 2026-01-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, English Customer Service
Job Description & How to Apply Below
Overview:As a Guest Services Team Member, your job is to monitor and control Guest entry, exit and re-entry into the park, with special emphasis on guest interaction. The Guest Services Team Member will also perform sales, processing, and production of tickets, passes, and memberships.
Responsibilities:
Essential Duties and Responsibilities:
- Greet the Guests and assist the Guest with any questions and or/directional assistance while hosting in a friendly and courteous manner.
- Conduct all business with a professional, courteous, and friendly attitude toward both Guests and fellow Team Members.
- Utilize the various park information resources to stay updated on the daily activities and operational information needed to assist our Guests.
- Check to ensure the number of tickets, passes, and memberships presented meets the amount of Guests entering the Park.
- Scan all Guests’ tickets, passes, and memberships to ensure that they are valid.
- Accurately operate a computer system to create a pass or membership using register or online media.
- Accurately administer Guest re-entry.
- Maintain control of the park exit and do not allow unauthorized entry.
- Use a Point of Sale device to perform transactions (credit/debit card and mobile) and provide media to the Guests.
- Proactively suggest available options such as passes, memberships, and other passes to Guests as they make their purchase decision.
- Assist THE FLASH PASS operation by scanning in Guests and admitting them in a ride line if they have the proper reservation.
- Willing and able to work the various positions with in the Guest Services and THE FLASH PASS Departments.
- Attend required H.R. Discovery, Guest Services Department Training, and unit specific training.
- Adhere to all park and department policies.
- Assist with other Guest Services Department functions as directed by leadership.
- Maintain cleanliness standards in all Guest Services locations and throughout the park.
Skills and
Qualifications:
- Minimum Age: 15
- Prior computer usage preferred; but not required.
- Able to work 20-40 hours per week, varied shifts, including days, nights and weekends.
- Capable of holding a handheld scanner (Approximate weight is 2.5 pounds), with both hands, for a minimum of 6 continuous hours.
- Must be able to walk up to 2 miles per day over various surfaces.
- Good verbal and communication skills with the ability to fluently speak, write, and comprehend English.
- Capable of standing at a fixed position for a minimum of 6 continuous hours in adverse weather conditions.
- Must be professional, self-motivated, the ability to multi-task and have an enthusiastic attitude
- Must have strong teamwork skills and the ability to work with others
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