Administrative Assistant

Overview

This position is primarily responsible for assisting the Property Manager in effectively managing all office/administrative tasks of the assigned property by performing the following duties.

As an Administrative Assistant, you’ll play a vital role in supporting two award-winning communities, each designed to provide high-quality, welcoming homes for residents. You’ll help keep both properties running smoothly while assisting residents, supporting office operations, and ensuring an exceptional living experience.

• Provide clerical and administrative support to the Property Manager.
• Greet residents and guests, answer calls, and handle inquiries with warmth and professionalism.
• Assist with resident move-ins, orientations, and maintaining positive relationships.

• Ensure operations follow company policies and federal/state regulations (Fair Housing, ADA, OSHA, etc.).
• Support leasing compliance, including certification processes and resident file management.

• Help process rent payments, track accounts payable, and prepare deposits.
• Assist with resident lease paperwork and ensure all leasing activities comply with Fair Housing and ADA standards.

• Receive and distribute work orders to the maintenance team, ensuring timely responses to resident needs.

• Maintain the property’s waiting list, conduct market surveys, and support outreach efforts.
• Encourage and facilitate resident and vendor feedback through online reviews.

• A passion for helping people and creating a positive living experience for residents.
• 1-3 years of administrative, leasing, or customer service experience preferred.
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Professional communication skills – written and verbal.
• Ability to understand and follow compliance regulations.