Property Manager

Job Title:

Property Manager

Location:

Gurgaon

Experience:

8-10 years

Educational

Qualification:

Bachelor’s degree in Hotel Management, Business, or related field

About the role:

The Property Manager (PM) is the on-site owner of the clients experience. This role ensures seamless operations, superior guest experience for long-stay residents, strong cost control, and consistent brand execution while building a high-ownership culture at the property.

Responsibilities:
1. Property Operations & Ownership:
Lead end-to-end operations of the property on a daily basis.
Ensure smooth coordination across front desk, housekeeping, engineering, security, and partner services.
Maintain high uptime of rooms, common areas, and work-friendly spaces.
Act as the single point of accountability for on-ground operations.

2. Guest Experience (Extended Stay Focus):
Deliver a home-like yet professional experience for long-stay and business guests.
Handle guest feedback, concerns, and escalations with speed and empathy.
Drive guest retention, renewals, and referrals.
Ensure personalization for long-stay residents (preferences, routines, special needs).

3. Financial & Cost Management:
Control operating costs without compromising guest experience.
Track occupancy, long-stay contracts, AR, and collections.
Ensure billing accuracy, vendor payments, and cost efficiencies with utmost integrity.
Support monthly P&L reviews and budget adherence.

4. Team Leadership & Culture:
Lead, train, and motivate all on-site staff and service partners.
Build a culture of ownership, hospitality, and problem-solving.
Manage duty rosters, productivity, grooming, and service standards.
Conduct regular performance reviews and coaching.

5. Maintenance & Asset Care:
Ensure preventive and reactive maintenance of rooms, furniture, appliances, and shared spaces.
Maintain asset life cycle, AMCs, and vendor relationships.
Ensure fast turnaround of rooms and zero long-stay service fatigue.

6. Sales Support & Local Alliances:
Support central sales for corporate, project, and long-stay accounts.
Drive on-property upsell of services and stay extensions.

7. Compliance, Safety & Hygiene:
Ensure adherence to fire safety, hygiene, statutory, and local compliance.
Maintain SOPs across departments.
Conduct regular audits, safety drills (in coordination with MRP team) and incident reporting.

8. Reporting & Coordination:
Share daily and weekly operational reports with central teams.
Work closely with the Central Reservations and Accounts team for daily reconciliation on bookings and Night Audit.
Flag risks, guest trends, and improvement opportunities proactively.
Report to immediate supervisor & COO - any unauthorized property visit or notice received. without any delay – non guests, govt authority personnel, owners or anyone.

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