Assistant Manager- Crew Tracking

This role is part of the Crew Scheduling function responsible for supporting day‑to‑day operations related to flight and crew scheduling. The position works closely with multiple operational teams to maintain accurate, compliant, and efficient crew rosters.
The ideal candidate should have hands‑on experience in aviation scheduling/crew operations, strong analytical ability, and the agility to work in a dynamic shift‑based operational environment while ensuring seamless communication and quick problem‑solving.

Qualification
Bachelor’s degree from a recognized university in Business, People Management, or an equivalent discipline
Post‑graduation (completed or pursuing) will be an added advantage

Experience & Requirements:
Minimum 5  years of overall work experience , with at least  3 years in aviation crew management/crew operations
Experience working on  crew management systems , rostering platforms, and operational data
Proficient in English (spoken and written)
Strong familiarity with Microsoft Office and general computer applications
Target-oriented mindset with the ability to maintain team motivation in time‑critical situations
Strong analytical skills to evaluate roster execution and operational outcomes
Knowledge of  airline rostering systems  and aviation regulations

Experience with compliance and regulatory aspects of aviation crew operations
Ability and willingness to  work in shifts , including nights, weekends, and holidays
Good listening skills, adaptability, and eagerness to learn

Skill Set:
Strong understanding of crew scheduling, resource deployment, and roster management
Analytical thinking with the ability to interpret operational data
Effective communication and conflict‑resolution skills
Ability to multitask in a fast‑paced environment
Problem‑solving mindset and attention to detail
Ability to collaborate with cross‑functional teams and respond promptly to operational changes
Learning agility, discipline, and ownership of tasks

Key

Competencies:

Operational Accuracy  – Ability to maintain updated, compliant, and efficient rosters
Regulatory Awareness  – Knowledge of aviation scheduling rules, FDTL norms, and compliance guidelines
Team Collaboration  – Works closely with operations, planning, and crew teams
Communication Skills  – Clear and effective coordination with crew members and stakeholders
Adaptability  – Handles disruptions, IROPS, and shift‑based operations effectively
Problem Solving  – Provides solutions to scheduling conflicts and resource shortages
Attention to Detail  – Ensures accuracy in roster updates and reporting

Job Responsibilities:

Support the scheduling operations team in day‑to‑day flight and crew scheduling tasks
Ensure crew rosters are compliant with regulatory, legal, and company requirements
Monitor and update rosters based on operational changes such as delays, swaps, crew unavailability, and disruptions
Assist in communication with crew members regarding schedule changes, assignments, and updates
Provide support to colleagues in resolving scheduling conflicts and operational issues
Assist in resolving crew-related disruptions such as shortages, absenteeism, or last‑minute changes
Participate in planning and execution of contingency measures during irregular operations (IROPS)
Contribute to process reviews and suggest improvements for scheduling efficiency
Assist in training and onboarding new schedulers or team members
Stay current on regulatory updates, industry trends, and best practices in crew scheduling