Vice President, HRO Operations

Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are
redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industryfirst accelerator, is an example of how we’re scaling advanced technology solutions to help
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models to agentic AI, our breakthrough solutions tackle companies’ most complex
challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems,
and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that
delivers lasting value for leading enterprises globally. Through our deep business
knowledge, operational excellence, and cutting-edge solutions – we help companies
across industries get ahead and stay ahead. Powered by curiosity, courage, and
innovation, our teams implement data, technology, and AI to create tomorrow, today. Get
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Inviting applications for the role of   Vice President, Human Resource Outsourcing (HRO)
Operations!
In this role, you will be responsible for overall HRO operations. Focus on continuous
process improvements and adaptive changes. Develop and manage effective working
relationship in the organization and actively collaborate with all clients.
Responsibilities

• Be hands on, to ensure delivery per customer expectation along with meeting
defined SLA ensure customer satisfaction. Noise free operation in a critical result

• Assess actual performance against standards to resolve whether the team is on
target to reach goals and take corrective actions as vital.

• Constantly work to find the opportunities to drive value beyond SLA’s and
contractual terms – hence be able to drive value share and Transformation
opportunity.

• Strategic thinking and leadership experience with an emphasis on relationship
management and communication at all levels within an organization. Facilitate and
coordinate multiple deadlines, create cohesive teams, and respond quickly to
management requests.

• Review delivery of payroll processing service, ensuring the operational aspects of
payroll processing and associated activities are accurate and delivered within
appropriate time frames and comply with relevant legislation.

• Build and manage multi-disciplinary functions (process & technology) that can
successfully operationalize the end-to-end engagement lifecycle of the Finance and
Accounting operations.

• Strong understanding and proven abilities of executing Global Payroll industry
standards and market landscape that will determine the value proposition and
competitive advantage for the shared service hub.

• Actively work with other leaders and internal team members in identifying and
implementing the process standardization, simplification and automation
opportunities, and act as a mentor/support for the teams.

• Coach, mentor, train and coordinate the activities of the team.

• Manage the application and monitoring of the Hub’s methodology framework,
principles, and delegations.

• Understand the use of data to give insights to the business. Be able to make
decisions using data.

• A reasonable level of excel usage is necessary.

• Leadership is key skills require to deliver HRO objectives.

• Strong people management.
Qualifications we seek in you!

Minimum Qualifications

• Master’s with relevant years of experience

Preferred Qualifications / Skills

• Experience in operation in an outsourced environment of HRO domain and in-depth
end to end process knowledge.

• Ability to lead and build teams and built multiple internal partners.

• Ability to build client partnership and work in cross functional teams, especially with
relationship and sales team.

• Ability to work in ambiguous environment.

• Quality – Lean and six sigma knowledge and quality driven person

• Must demonstrate a high level of self-motivation, energy and flexibility.

• Ability to handle multifaceted volumes of workloads and to reach targets and
deadlines on a timely basis.

• Innovative and always looking for continuous improvement in…