Manager, Order to Cash

About the Role
We are looking for an experienced Manager – Order to Cash (M&A) to lead end-to-end Order to Cash (O2C) operations for Cvent with a specific focus on mergers and acquisitions (M&A). This role will own and manage key O2C sub-functions including contracts management, billing, collections, cash application, dispute and query management, and customer account management.

The ideal candidate has deep functional expertise in O2C, hands-on experience driving AI/automation projects within O2C, and a strong track record of supporting M&A integrations from a finance operations perspective. They will partner closely with cross-functional teams (Finance, Sales, Legal, Revenue Operations, IT, and Integration/M&A teams) to ensure a seamless and scalable post-merger O2C landscape.

What You Will Be Doing

• Order to Cash Operations Leadership
o Lead day-to-day O2C operations across contracts management, billing, collections, cash applications, dispute management, query management, and customer management, ensuring accuracy, timeliness, and adherence to policies and controls.
o Define and track KPIs across the O2C cycle (DSO, aging, bad debt, billing accuracy, unapplied cash, dispute cycle time, query TAT, etc.) and drive continuous improvement.
o Own and refine end-to-end O2C processes, SOPs, and controls to support scale, compliance, and audit requirements.
o Ensure high-quality customer experience in all O2C touchpoints, balancing risk management with a strong customer-centric approach.

• M&A Integration – O2C Workstream
o Collaborate with M&A group for integration and migration initiatives, providing process expertise and support.
o Collaborate with M&A group to assess target company O2C processes, policies, SLAs, and systems; identify gaps and integration requirements vs. Cvent standards.
o Mitigate integration risks tied to revenue leakage, billing errors, collection delays, and customer experience.

• AI, Automation, and Process Excellence in O2C
o Identify and lead AI / automation initiatives within O2C (e.g., cash application automation, collections prioritization, dispute classification, conversational AI for customer queries, workflow digitization).
o Partner with Data/AI, IT, and product/engineering teams to evaluate tools, build business cases, define requirements, and oversee implementation and adoption.
o Use data and analytics to drive decision-making and continuous improvement (segmentation of portfolios, behavior-based collection strategies, dispute root-cause analytics, etc.).
o Champion a culture of innovation, standardization, and automation within the O2C team.

• Stakeholder Management and Governance
o Collaborate closely with Sales, Legal, Revenue Operations, FP&A, Accounting, and IT to ensure alignment on policies, contract terms, billing rules, and exception handling.
o Represent O2C in cross-functional governance forums, audit reviews, and compliance discussions.
o Drive strong communication and change management during M&A integrations and major process/system changes.
o Ensure adherence to company policies, SOX/internal controls, and regulatory requirements across regions supported.

• Team Management and Development
o Manage and develop a high-performing O2C team, including team leads and specialists across sub-functions.
o Set clear goals, provide regular feedback, and create development plans to build domain depth and leadership capabilities within the team.
o Foster a culture of ownership, accountability, collaboration, and customer-centricity.

What You Will Need for this Position

• 10+ years of progressive experience in Order to Cash / Accounts Receivable / Credit & Collections in a global or multi-region environment.

• 3–5+ years of experience in leading and managing O2C teams, preferably in a shared services or centralized global operations setup.

• Deep, hands-on expertise across:
o Contracts management (commercial terms, billing schedules, renewals, amendments)
o Billing and invoicing (subscriptions, milestones, usage-based, credits/adjustments)
o Collections and credit management
o Cash application and bank reconciliation
o Dispute and query management (root-cause analysis, resolution…