Senior Manager Client Servicing

Company Description
strongmetrics is a cutting-edge platform that utilizes AI-powered technology for smarter mobile audience acquisitions and enhanced ROI. By leveraging intelligent audience targeting, strongmetrics transforms advertising campaigns into impactful success stories. Focused on innovation, the company is committed to driving advertising excellence and helping brands achieve unparalleled growth. Through precision targeting, strongmetrics empowers businesses to elevate their marketing strategies to new heights.

Role Description
This is a full-time, on-site Senior Manager, Client Servicing role based in Gurugram. The role involves establishing a client servicing team, managing client relationships, ensuring customer satisfaction, and driving service excellence. The candidate will act as a key point of contact for clients, facilitating communication, understanding their requirements, and ensuring these align with the company’s strategic goals. The Senior Manager will lead efforts to enhance client servicing processes and maintain high service standards.

Qualifications
Proficiency in Client Services and Client Relations, with a focus on developing and maintaining strong client partnerships
Strong expertise in Customer Service and Customer Satisfaction, ensuring retention and loyalty
Previous experience in setting up or leading a CS team highly preferable
Proven ability to manage client expectations and deliver results in a fast-paced environment
Leadership abilities and experience in driving and mentoring teams
Bachelor's degree in Business, Marketing, or a related field; relevant advanced certifications are a plus
Previous experience in the advertising, marketing, or technology sectors is highly desirable