Job Description & How to Apply Below
Team Manager – Client Services
Join NIIT and Lead Global Training Operations
At NIIT , training is not just our business—it’s our passion. As one of the world’s leading managed training services providers, we deliver 75,000+ days of training annually in 18 languages . Our teams have designed 50,000+ days of classroom training and 20,000 hours of web-based learning , localized into 25+ languages , serving global enterprises across 40+ countries .
We are currently looking for an experienced Team Manager – Client Services to lead our training administration operations for global clients.
Job Details
Role: Team Manager – Client Services
Company: NIIT
Location:
Gurgaon, Sector 34
Work Mode: Work From Office (WFO)
Shift: Rotational Shift
About the Role
The NIIT Service Desk provides 24×7 training administration support to top organizations across EMEA, NAM, and APAC regions . The team manages and coordinates training delivery activities with delegates and vendors through phone, email, and chat , using Learning Management Systems to support global training programs.
As a Team Manager , you will lead a team responsible for ensuring seamless training operations while maintaining service level commitments and delivering an exceptional client experience.
Key Responsibilities
Manage team schedules and resource allocation to meet service level commitments
Monitor team productivity and operational performance
Act as the first point of escalation for process-related issues
Conduct staffing analysis and workload management
Schedule and manage team meetings, training sessions, and one-on-one reviews
Prepare and share daily performance and status reports
Lead pre-shift briefings to review previous performance and plan daily activities
Education
Mandatory: Graduate
Preferred: Postgraduate
Skills Required
Excellent English communication skills (spoken & written)
Experience handling UK or US customers
Strong team management and leadership skills
Basic knowledge of MS Excel
Strong problem-solving and decision-making ability
Ability to manage teams of 10–20 members
Experience
3+ years of experience in team handling
Up to 7 years of operations experience
Interested candidates can share their resumes at:
✨ If you’re passionate about leading teams, delivering operational excellence, and working with global clients , we’d love to connect with you!
#Hiring #Team Manager #Operations Jobs #Gurgaon Jobs #Leadership Roles #Client Services #NIIT #Hiring Now
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
To Search, View & Apply for jobs on this site that accept applications from your location or country, tap here to make a Search:
Search for further Jobs Here:
×