KGS - Manager - Training - KYC AML

Job Description

Manager - Training is responsible for providing engagement specific training ensuring we equip each resource with the required knowledge and practical skills, as well as providing the continued training support required to meet our business objectives.

The successful candidate will be required to engage with the Operation and People Support Team in order to support the effective delivery of the talent management framework, it is therefore essential that the candidate has a sound ability to engage and communicate information articulately.

Responsibilities

The job responsibilities include:

Responsible for the effective design and deliver soft skills and technical training
Lead a team of trainers supporting delivery across multiple clients
Bring in consistency in knowledge transfer approach and define training faremwork along with periodic interventions
Maintain and develop expertise of the relevant subject matter topics. Support the development of colleagues' skills and abilities.
Build core knowledge of the engagements during mobilisation in order to design interview and training material which is engagement specific
Work with the offshore team to ensure training activities across both sites are cohesive and to the same standard, maintaining accurate training logs
Maintenance of competency levels through use of staff knowledge assessment and training needs assessment to deliver targeted refresher training and alerts
Collaborate with Operations Managers to solve specific training problems through focused, qualitative solutions
Have an understanding of e-learning techniques to create and deliver e-learning packages
Design and maintain of the suite of role profiles for onshore and offshore use
Support the design of interview material aligned to the competencies required by role type
Determine the testing requirements for specialist roles during recruitment phase (e.g. advanced excel, skills assessments, letter proofing or in-tray exercises)
Coordinate recruitment activity from inception through to delivery
Support and effectively track pre-engagement screening process (PES)
Attend regular competency review panels to support, track progress and ensure competence is maintained
Organise, monitor and feedback results from PKT (testing) to the operations management team
Support People survey activities cross site
To maintain an up to date working knowledge of the financial services market and all regulation

Qualifications

Educational qualifications

Bachelors Degree

Work Experience

Min 8 - 10 years experience with minimum 5-6 years in training and/or recruitment function
Proven experience of assessing training needs and design and delivery of training and assessment material
Demonstrated ability to conduct and embed 'train the trainer' activities
Proven experience of cross functional working
Competent in the use of Excel, Word and Power Point
Develops effective working relationships with peers and clients, provide performance support to junior members through mentoring and possess the ability to influence the team for better performance.

Mandatory technical & functional skills

Strong command and ease of business English (spoken and written), native preferred
Executive presence, able to interact directly with clients
Previously led a team / experience leading teams
Strong presentation skills and ability to engage senior stakeholders
Awareness of the Regulatory & Compliance guidelines and other relevant legislation, procedures and processes

Key behavioural attributes/requirements

Analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business. Ability to be customer focused and drive results.
Ability to lead the team and developing others.
Presentation and Project Management skills. Focus on results-led management.

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