Job Description & How to Apply Below
- Manage operations seamlessly, ensuring timely SLA delivery and high levels of employee and
customer satisfaction.
- Establish and maintain client relationships to drive engagement and operational efficiency.
- Oversee team performance by setting goals, optimizing resources, and ensuring effective
execution of strategies.
- Monitor staff schedules, attendance, and productivity to ensure smooth operations.
- Conduct weekly and monthly client meetings to assess expectations and provide updates.
- Ensure closure of audit-related issues and compliance with operational standards.
- Identify and implement continuous process improvements to enhance efficiency.
- Coach and mentor Team Leads for better team management and employee engagement.
- Address and resolve internal customer queries in a timely manner.
- Act as the primary point of contact for business-specific challenges and solutions.
Preferred candidate profile
- Must have on paper Assistant Manager expereince of minimun 1 Years
- Must have team size of 50 +
- excellent communication skills
- BPO and Inbound process expereince is preferrable
Perks and benefits
- Opportunity to earn good incentives
- Endless growth opportunity
- GMC Group Medical Coverage
- Group Personal Accident Insurance
- Gratuity
- Wellness Programs
- Give back to society through CSR
- Continuous talent enhancement program
- Childcare facility
- Tax Saving flexi benefits
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