Associate Vice President - Payroll

What will your job attributes include?

• Lead the strategic design and execution of payroll delivery across multiple regions in a SaaS-enabled model.

• Drive digital transformation across payroll operations to enhance automation, accuracy, and compliance.

• Establish governance over payroll technology platforms, integrations, and data management systems.

• Oversee global compliance, tax regulation adherence, statutory filings, and audit readiness.

• Lead financial governance i gross margin management, and pricing strategies.

• Champion process efficiency, scalability, and continuous improvement initiatives across client portfolios.

• Define and manage payroll SLAs, ensuring exceptional service delivery and client satisfaction.

Escalation Management:

• Serve as the executive point of contact for high-impact payroll escalations and crisis management.

• Implement proactive measures to prevent recurring issues through root cause analysis and system
improvements.

• Build escalation protocols with internal and external stakeholders to maintain service continuity.

• Ensure client expectations are exceeded through timely communication and resolution strategies.

People Management:

• Lead large, multi-tiered teams across geographies; build leadership pipelines and succession plans.

• Mentor senior delivery leaders and cultivate a culture of accountability, collaboration, and innovation.

• Track team performance using dashboards; drive leadership KPIs and engagement initiatives.

• Build capacity and expertise in line with business growth and evolving client needs.

What skills will help you succeed in this role?

• CA / MBA / Postgraduate with 16-20 years in global payroll, SaaS platforms, and compliance leadership.

• Proven expertise in global statutory compliances, tax frameworks, and audit standards.

• Deep understanding of payroll technology, integrations, HRMS, and data privacy laws.

• Strong command over dashboarding, reporting analytics, and payroll-specific financial controls.

• Expertise in client engagement, solutioning, SLA governance, and contract delivery.

• High proficiency in MS Excel, HR tech platforms, and SaaS-based payroll tools.

• Track record of leading large transformation projects and improving operational efficiency.

• Preferred Location would be Delhi NCR / Bangalore; flexible to relocate as needed