Job Description & How to Apply Below
The GPM will act as the primary interface between the client and internal teams, ensuring alignment across business goals, technology delivery, product roadmap, and long-term account growth. This role is critical to scaling complex, multi-market implementations while maintaining executive trust and operational rigor.
About Field Assist
Field Assist is a SaaS based technology platform transforming route-to-market capabilities of CPG companies across the value-chain. From distributors to retailers, salesmen to leaders, all stakeholders are connected digitally through an integrated platform which simplifies how sales are planned, processed and predicted, and distribution is discovered, developed and deployed. Headquartered in Gurugram, India, and with clients in 10 countries in Asia and Africa, Field Assist is a 'Proud Partner to Great Brands,' delivering ready insights and powering GTM strategies for 600+ CPG brands including Godrej Consumers, Saro Africa, Danone, Haldiram's, Eureka Forbes, Bisleri, Nilon's, Borosil, Adani Wilmar, Philips, Ching's and Mamaearth among others.
Field Assist is certified by Great Place to Work® for having created a great place to work for all its employees by excelling on the 5 dimensions of High-Trust, High-Performance Culture™ – Credibility, Respect, Fairness, Pride and Camaraderie.
Responsibilities
About the Role:
Client Relationship & Executive Engagement
Serve as the single point of accountability for the global client relationship
Build and maintain strong relationships with global, regional, and country-level stakeholders
Lead executive governance forums including steering committees, QBRs, and roadmap reviews
Proactively manage client expectations, risks, and escalations
Global Program Governance
Define and run the global program governance model across markets and work streams
Own the integrated program plan covering implementations, rollouts, enhancements, and change requests
Ensure consistent reporting on milestones, risks, dependencies, and outcomes across countries
Drive decision-making by presenting clear trade-offs, impact analysis, and recommendations
Multi-Country Delivery Orchestration
Coordinate across technical project managers, system integrators, and regional delivery teams
Ensure alignment on scope, timelines, dependencies, and quality standards across markets
Balance global standardization with necessary local market customization
Track and manage cross-country interdependencies and rollout sequencing
4. I nternal Cross-Functional Leadership
Act as the convergence point for Product, Engineering, Customer Success, Marketing, and Sales
Translate client needs into structured inputs for product roadmap and prioritization discussions
Ensure smooth handoffs and collaboration between implementation and customer success teams
Align internal teams on account priorities, timelines, and success metrics
Commercial & Account Health Ownership
Own the end-to-end P&L of the account
Partner with Account Management and Customer Success to drive account health, renewals, and expansions
Monitor commercial commitments, scope adherence, and change control
Identify upsell, cross-sell, and expansion opportunities in collaboration with Sales
Ensure value realization and measurable business outcomes for the client
Success Measures
Executive satisfaction and trust with global client stakeholders
On-time, high-quality delivery of multi-country rollouts
Reduction in escalations and delivery friction
Clear governance, predictable execution, and transparent communication
Account growth, renewals, and long-term partnership depth
Who We're Looking For
5+ years of experience in program m anag e ment, e n terprise d e livery, or strateg ic accoun t le a dership
Pr oven experience managing l arge , global FM CG or enterprise SaaS clients
Stro ng expo sur e to multi-country impl ement ations and r o l lo uts
Experien c e working w i…
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