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Job Description & How to Apply Below
Our technology brings millions of people together at events around the world, transforming the meetings and events industry through innovative technology that powers human connection.
Cvent's strength lies in its people, fostering a culture where everyone is encouraged to think like entrepreneurs, take smart risks, and make decisions confidently. We value diverse perspectives and celebrate differences, working together with colleagues and clients to build strong connections.
AI at Cvent:
Leading the Future
Are you ready to shape the future of work at the intersection of human expertise and AI innovation ? At Cvent, AI isn’t just a tool—it’s part of our DNA. We’re committed to continuous learning and adaptation and are looking for candidates who are eager to evolve alongside technology.
If you love to experiment boldly, share your discoveries, and help define best practices for AI-augmented work, you’ll thrive here. Our team values professionals who thoughtfully integrate AI into their daily work, delivering exceptional results while relying on the human judgment and creativity that drive real innovation. Throughout our interview process, you’ll have the chance to demonstrate how you use AI to learn, iterate, and amplify your impact.
If you’re excited to be part of a team that’s leading the way in AI-powered collaboration, we’d love to meet you.
Role Overview
We are seeking an Assistant Team Lead – IT HR Systems to join our IT HR Systems team in Gurugram, India . This role places a strong emphasis on Workday integrations, module support, and operational ownership , with additional responsibility for driving process optimization and AI‑enabled improvements across HR technology platforms.
You will:
Serve as the lead point-of-contact (POC) for the India Workday support team.
Own Workday configuration and integrations from requirements through deployment .
Lead day-to-day Workday operations with a strong focus on SLA adherence, quality, and JIRA compliance .
Act as a primary liaison across HR, IT, and Finance stakeholders.
Train, coach, and mentor team members to build a high-performing and AI-aware delivery team.
Key Responsibilities
1. Workday Technical Ownership (Configuration, Integrations & Support)
Transform functional requirements into robust, scalable technical designs for Workday and related HR systems.
Build, test, and deploy solutions leveraging:
Workday Studio
EIBs and Core Connectors
PECI/PICOF
BIRT , including complex Document Transformations (DT)
Workday HCM modules such as HCM, Absence, Benefits, Time Tracking, Talent, and Security
Provide hands-on L3/L4 support for Workday, ensuring stability, performance, and adherence to internal controls and audit requirements.
Troubleshoot reported issues, perform root-cause analysis , and drive permanent, scalable solutions rather than repetitive fixes.
2. Process Optimization & AI-Driven Improvement
Optimize Workday business processes, reporting, and integrations to improve data quality, reduce manual effort, and enhance employee and HR stakeholder experience.
Identify opportunities to simplify, standardize, and improve workflows using AI and automation , including Workday-native AI capabilities and connected tools (e.g., Glean, UiPath, iCIMS).
Review and evaluate AI capabilities across Workday, iCIMS, and other HR solutions , working with stakeholders to define practical, secure AI use cases (e.g., intelligent routing, anomaly detection, document generation, and predictive insights).
Collaborate with other IT teams and stakeholders to connect the current tech stack to available AI models and platforms (such as Glean and UiPath ) to solve real business problems and automate repetitive HR…
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