Senior IT Support Specialist; Intune​/EUC expert

Position: Senior IT Support Specialist (Intune/EUC expert)
Who We Are

Cint is a pioneer in research technology (Res Tech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

Job Description

Role Overview

As a Senior IT Support Specialist (Intune/EUC expert), you will be a cornerstone of our operational support team, delivering advanced technology and software solutions across the global enterprise. You will serve as the primary technical architect for Microsoft Intune, overseeing business-critical EUC configurations while proactively evolving our ecosystem for peak performance and user experience. You will collaborate deeply with stakeholders in Corp IT, Infra, and Security to refine our EUC roadmap, selecting best-of-breed technologies and ensuring optimal, secure configurations.

You will bring a passion for emerging tech and hardware, rigorously evaluating new systems while challenging past choices and configurations across Windows, macOS, Linux, and Chrome

OS.

Responsibilities

Design, test, and deploy Windows Configuration Profiles, Compliance Policies, and Conditional Access rules within Microsoft Endpoint Manager (Intune).

Manage and troubleshoot the Windows Autopilot deployment process to ensure a seamless "out-of-the-box" experience for remote new hires.

Package, test, and deploy Win
32 applications (.intunewin) and M365 apps, ensuring silent installs and reliable updates.

Oversee Windows Update rings and feature updates to ensure the fleet remains secure and compliant without disrupting user productivity.

Act as the final point of escalation for complex Windows OS, hardware (Lenovo and Mac Book), and driver issues that Tier 1 and Tier 2 support cannot resolve.

Perform deep-dive troubleshooting using Event Viewer, log analysis, and Sysinternals tools.

Manage and troubleshoot device enrollment, compliance, and configuration profiles for various operating systems.

Experience integrating Apple Business Manager (ABM) with Jamf Pre Stage Enrollments to automate the Out-of-Box Experience (OOBE).

Provide advanced technical support to end-users, resolving complex hardware, software, and network issues.

Conduct training sessions and workshops to ensure effective use of IT systems and tools.

Serve as a point of escalation for challenging support tickets and service requests.

Collaborate with the Infosec team to ensure the security and integrity of IT systems and endpoints through regular maintenance and updates.

Manage device identity and hybrid-join states within Entra  (Azure AD).

Implement and monitor endpoint security policies, including Bit Locker encryption, Crowd Strike for Endpoint, and local admin restriction policies (LAPS).

Assist in the deployment, configuration, and maintenance of IT infrastructure, including servers, network devices, and workstations.

Utilise Power Shell scripting to automate repetitive tasks & Bash/Zsh scripting for custom remediation.

In-depth understanding with deployment technologies to include, but not limited to AD DS, AD FS, AAD Connect, Identity & Access Management, MFA, RMS, AIP

Create detailed technical documentation and Knowledge Base articles to empower IT support to handle routine Windows/Mac issues with Intune.

Qualifications

5+ years in System Administration, with at least 3 years of dedicated experience managing Microsoft Intune in an enterprise environment.

Expert-level knowledge of Windows 10 and 11 architecture, registry, and policy management.

Proven success in configuring Windows Autopilot and troubleshooting failed deployments (ESP tracking).

Intermediate to Advanced scripting skills (ability to write scripts from scratch).

Strong understanding of networking (Firewall, Switches, Router, DNS, DHCP, and VPN configurations etc.)

Microsoft 365 Certified:
Endpoint Administrator Associate (MD-102) or Legacy MD-100/101 (Preferred).

E…