Vice President - Site Reliability Engineering & AI Ops

Experience - 15+ Years

The Vice President – AIOps and System Reliability Engineering is a visionary technology leader responsible for driving the strategy, automation, and transformation of the enterprise IT operations landscape.

· Strategic & Autonomous Operations Leadership
o Define and execute a long-term strategy for Agentic AI, autonomous operations, and AI driven service management.
o Build and operationalize an enterprise-wide framework for Autonomous IT Operations ( AIOps ), ensuring seamless integration with infrastructure, cloud, and SRE functions.
o Lead the implementation of AI agents, decisioning engines, and self-healing automation across service operations.

· Operational Excellence & Automation Transformation
o Achieve 100% elimination of L1 support through predictive automation, intelligent routing, and autonomous resolution workflows.
o Deliver 50% reduction in L2 support workload through AI based diagnostics, automated remediations, and knowledge orchestration.
o Oversee implementation of AI driven monitoring, anomaly detection, auto triaging, and automated incident remediation.
o Optimize IT operations through AIOps, observability platforms, and closed loop automation.

· Infrastructure Engineering & SRE Leadership
o Oversee all DC/DR operations including servers, storage, databases, networking, and hybrid cloud infrastructure.

Innovation & Technology Modernization
o Identify, evaluate, and implement emerging technologies including Agentic AI, GenAI copilots, predictive operations, and advanced automation frameworks.
o Lead modernization of CI/CD, IaC, and Dev Sec Ops  with embedded AI and smart orchestration.
o Build a center of excellence for autonomous operations and AI first service engineering.

· Incident, Problem & Change Management Automation
o Deploy automated playbooks, AI guided root cause analysis, and recommendation engines.
o Implement self-service and conversational AI capabilities across ITSM platforms.
o Ensure proactive detection (MTTD

· People & Vendor Leadership
o Lead and mentor engineering, SRE, and automation teams with a strong culture of innovation and accountability.

Required

Skills & Experience:

· Bachelor’s degree in engineering, Computer Science, or related field (B.E./BTech preferred).

· 15+ years of progressive experience in infrastructure engineering, SRE, Dev Ops, and IT operations automation.

· Strong hands-on experience with  AIOps platforms, Agentic AI models , and autonomous operations frameworks.

· Proven background in large scale IT modernization, observability, and reliability engineering.

· Expertise in cloud operations (AWS/Azure/OCI), Kubernetes, container orchestration, and IaC.

· Deep understanding of AI/ML , automation platforms, scripting (Python/Shell), and integration pipelines.

· Experience with ITSM platforms, incident automation, and workflow orchestration (Service Now preferred).

· Strong leadership capabilities with experience in driving major automation transformations.

· Strong hands-on experience with AIOps platforms, Agentic AI models, and autonomous operations frameworks.

· Proven expertise in managing large-scale, distributed systems with a focus on scalability, reliability, and security.