Client Servicing Manager

Company Description
Zone Media is a modern digital solutions company specializing in optimizing marketing investments for brands. With expertise in Performance Marketing, Programmatic Ads, Video Advertising, and Push Notifications, we craft growth-driven strategies. Our innovative campaigns aim to deliver measurable results by driving traffic, generating leads, and increasing sales. At Zone Media, we are committed to creating value for our clients through cutting-edge solutions.

Role Description
We are seeking a Client Servicing Manager to act as the primary liaison between Zone Media and its clients. The role involves managing client relationships, ensuring campaign excellence, aligning internal teams, and driving client satisfaction, retention, and growth.

Key Responsibilities

Client Relationship Management
Serve as the main point of contact for assigned clients
Build long-term relationships based on trust and performance
Understand client objectives, KPIs, and business challenges
Campaign Coordination & Execution
Collaborate with performance, programmatic, creative and analytics teams
Ensure campaigns are launched accurately and on schedule
Monitor delivery, performance, and optimizations
Strategic Consultation
Translate client goals into actionable campaign strategies
Recommend budget allocations, channels, and growth opportunities
Identify upsell and cross-sell potential
Performance Reporting & Insights
Present campaign results, learnings, and recommendations
Analyze data to provide strategic guidance
Maintain transparency on performance metrics
Issue Resolution & Escalation Management
Proactively address concerns and performance challenges
Coordinate with internal teams for swift resolution
Retention & Revenue Growth
Drive renewals and expansions within accounts
Contribute to client satisfaction and lifetime value