Client Services Executive

Job Title:

Client Relations Executive

Location:

[Gurgaon - Onsite]

Experience:

3-4 Years
Industry:  Digital Marketing / Advertising

About Us  We are a fast-growing digital marketing agency delivering performance-driven marketing solutions across social media, paid ads, branding, website development, and content marketing. We work with ambitious brands to scale their digital presence and revenue.

We are looking for a  Client Relations Executive  who can manage client accounts, build strong relationships, and ensure seamless execution between clients and internal teams.

Role Overview  The Client Relations Executive will be responsible for managing client communication, understanding business goals, coordinating with internal teams, ensuring timely project delivery, and driving client satisfaction and retention.

This is a relationship + strategy-driven role, not just coordination.

Key Responsibilities  Client Management  Act as the primary point of contact for assigned clients
Build long-term relationships based on trust and performance
Understand client objectives and translate them into actionable briefs
Conduct regular review meetings and performance discussions
Project Coordination  Work closely with creative, performance marketing, content, and tech teams
Ensure timely delivery of campaigns, creatives, and reports
Track project timelines and manage deliverables
Maintain documentation and communication records
Strategy & Performance Oversight  Understand campaign KPIs (ROAS, CPL, Engagement, Conversions, etc.)
Review performance reports before sharing with clients
Identify growth opportunities (upsell / cross-sell services)
Suggest campaign improvements based on data
Client Retention & Growth  Ensure high client satisfaction and retention
Identify new revenue opportunities within existing accounts
Assist in contract renewals and scope expansion
Handle escalations professionally

Required

Skills & Qualifications    MUST HAVE : 3-4 years of experience in a digital marketing agency or advertising agency
Excellent communication and presentation skills -  MUST BE ABLE TO MAKE PPT
Strong organizational and multitasking abilities
Ability to handle multiple accounts simultaneously
Proficiency in MS Office / Google Workspace

Experience with project management & AI tools (Asana, Trello, Click Up, ChatGPT, Gemini etc.) preferred
Strong understanding of social media marketing, Meta Ads, Google Ads, SEO, and content marketing

Preferred Traits   Bachelor's degree in Business, Marketing, Communications, or a related field
Strategic thinker with problem-solving ability
Confident in client-facing situations
Detail-oriented and deadline-driven
Revenue-focused mindset
Strong negotiation skills

NOTE : NO DMs only send resume on email to :  with subject line - Resume for Client Service Executive.