Quotation Manager Telecom

Position: Quotation Manager ||  || Telecom US hours
HCLTech is hiring for Quotation manager in Gurgaon location for Telecom Client

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Subject of Mail - Quotation Manager
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- Job Description:

Quoting Manager – Telecom

Position Title:

Quoting Manager – Telecom

Location:

Gurgaon
Department: Q2O

Role Overview
The  Quoting Manager – Telecom  will lead and manage the quotation lifecycle for global telecom services, including data connectivity, last‑mile access, managed services, cloud connectivity, and network transformation solutions.
This role ensures accurate, competitive, and timely quotes by collaborating with Solution Architects, Product, Engineering, Sourcing/Vendors, Pricing, and Sales teams.
The manager will be responsible for standardizing quoting processes, improving turnaround time (TAT), ensuring commercial accuracy, and driving automation and continuous improvement initiatives.

Key Responsibilities
1. Quotation Management
Own  end-to-end quoting process  for global telecom products (IP/MPLS, DIA, Ethernet, SD‑WAN, VPN, Cloud Connect, Voice, Security, Managed Services).
Review customer RFQs, technical requirements, network reachability, and feasibility inputs.
Ensure high‑quality and competitive quotes aligning with margin guidelines and commercial policies.
Validate solution design, BoQ, vendor pricing, special approvals, credit checks, and risk assessments.
Ensure quoting compliance with regional regulatory guidelines, tax structures, and commercial governance.
2. Cross‑Functional Coordination
Collaborate closely with:
Sales / Account Teams  for opportunity understanding.
Solution Architects  for technical scope validation.
Product Management  for product fitment and pricing updates.
Delivery Teams  for feasibility inputs impacting quote design.
Manage escalations and drive quick conflict resolution.
3. Operational Excellence
Track and improve  Quote-to-Order Lead Time ,  E2E Turnaround Time ,  Quote Quality , and  Iteration Rate .
Implement automation tools, AI‑assisted pricing, quote templates, and process workflows.
Reduce manual touchpoints and eliminate inefficiencies in handoffs.
Standardize quoting governance, audit checks, and version control.
4. Team Leadership
Lead and mentor a team of quoting analysts/engineers.
Allocate workloads based on skills, product expertise, complexity, and priority levels.
Develop skill matrix, training plans, and performance metrics.
Create a culture of accuracy, accountability, and continuous improvement.
5. KPI Ownership
TAT improvement  across simple, complex, and solution-based quotes.
Commercial accuracy  and minimizing rework iterations.
Quote win-rate  improvement.
Aged quote tracking  and pipeline hygiene.

Required Skills & Experience
Technical & Domain Knowledge
Strong understanding of telecom technologies:
MPLS, Internet Access, Ethernet, SD‑WAN, VPN, SIP/Voice, Cloud Interconnects .
Exposure to global telecom providers and last‑mile vendor ecosystem (North America, Europe, APAC).

Experience with quoting tools:
Salesforce CPQ, Siebel, Service Now, Atlas, or internal CPQ tools.
Analytical & Commercial Skills
Strong grasp of pricing models, cost structures, margins, taxation, and risk assessments.
Ability to read network maps, service availability tools, and vendor coverage matrices.
Leadership & Process Skills
Experience in managing multi‑location quotation teams.
Strong stakeholder management skills.
Ability to improve processes and drive automation/AI adoption.
Soft Skills
Excellent communication and negotiation skills.
High attention to detail and quality.
Strong problem‑solving and decision‑making.

Qualification Criteria
Bachelor’s degree in Engineering, Telecom, IT, or related field.
12-15 years of experience in telecom pre-sales/quoting/commercial roles/Delivery/Order management.
Experience managing a quoting or pre-sales operations team is preferred.