Senior RPA Support Engineer

About the Role:

We are looking for a Senior RPA Support Engineer to manage and support enterprise-grade automation solutions built using Microsoft Power Automate and Automation Anywhere A360. This role focuses on L2/L3 production support, automation monitoring, incident management, UAT support, and stakeholder communication. The ideal candidate will bring strong operational ownership, troubleshooting expertise, and the ability to act as a support lead for critical automation platforms.

Requirements:

RPA Production & Operational Support

● Provide L2/L3 production support for RPA solutions developed using Microsoft Power Automate and Automation Anywhere A360.

● Monitor bot executions, schedules, logs, and reports to ensure smooth and uninterrupted operations.

● Analyze and resolve business and system exceptions, failures, and incidents within defined SLAs.

● Perform root cause analysis and coordinate with development teams for permanent fixes.

Automation Monitoring & Reporting

● Validate bot outputs including reports, logs, screenshots, and extracted data.

● Prepare and share daily/weekly operational reports, exception summaries, and health dashboards with stakeholders.

● Ensure automation performance, reliability, and compliance with operational standards UAT.

Deployment & Hypercare

● Support UAT, SIT, and post-deployment hypercare activities.

● Validate workflows during transitions from development to production.

● Assist with deployment coordination, configuration checks, and production readiness.

Platform & Workflow Support

● Support Power Automate approval workflows integrated with Power Apps, Microsoft Teams, and SharePoint.

● Perform minor enhancements, logic updates, validations, and configuration changes during support phases.

● Support multi-tenant Power Automate workflows and environment-level configurations.

Stakeholder & Team Coordination

● Act as a support lead / sub-lead, coordinating daily activities and workload allocation within the team.

● Communicate effectively with business users, clients, and internal stakeholders on issues, progress, and resolutions.

● Maintain detailed documentation of incidents, fixes, and operational procedures.

Technical

Skills:

● Strong hands-on experience with Microsoft Power Automate (Cloud & Desktop).

● Experience supporting Automation Anywhere A360 bots in production.

● Expertise in:
a) Bot monitoring & scheduling
b) Incident & exception handling
c) Production and hypercare support
d) Output validation (reports, logs, screenshots)

● Experience supporting integrations with Power Apps, Microsoft Teams, SharePoint.

● Understanding of approval-based and finance-related business workflows

Experience:

● 3+ years of experience in RPA support or automation operations.

● Proven experience handling enterprise-scale automations in production environments.

● Exposure to UAT/SIT support and deployment readiness activities.

● Prior experience taking lead or coordination responsibilities is a strong plus.