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Job Description & How to Apply Below
- We turn customer challenges into growth opportunities.
Material is a global strategy partner to the world’s most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.
We use deep human insights, design innovation and data to create experiences powered by modern technology. Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.
Srijan, a Material company, is a renowned global digital engineering firm with a reputation for solving complex technology problems using their deep technology expertise and leveraging strategic partnerships with top-tier technology partners. Be a part of an Awesome Tribe
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Description:
Technical Delivery Manager – 8+ Years
Key Responsibilities:
- Lead, manage, and drive a world-class engineering team
Lead forward our Retail SaaS multi-tenant platform, ensuring it remains scalable, secure, reliable, and operationally mature
Take ownership of platform reliability and operations, ensuring we maintain 99.5% production uptime
Own execution across the team: ensure priorities, day-to-day work, and projects are delivered on time with high quality
Drive consistent engineering execution (planning, sprint cadence, delivery predictability, dependency tracking)
Track, maintain, and report progress on OKR initiatives, ensuring measurable outcomes and delivery transparency
Provide strong stakeholder management, ensuring alignment and clear communication across Engineering, Product, Support, and business leadership
Improve operational excellence across the platform:
incident readiness and ownership
runbooks, escalation paths, post-incident follow-ups
reducing manual operational toil through automation
Support the execution of our Fin Ops program, helping improve cost visibility, accountability, and cost optimization across teams
Contribute to building scalable ways of working in a squad/tribe environment, including clear interfaces and ownership
Participate in hiring, onboarding, and growing engineering talent as the organization expands
Qualifications:
- 8+ years of experience in IT / Dev Ops / Platform Engineering
Strong track record of successfully leading, developing, and managing engineering teams (formal or informal leadership experience)
Hands-on experience working with Dev Ops methodologies and practices (CI/CD, automation, monitoring, infrastructure-as-code)
Very strong infrastructure and cloud knowledge, particularly with Microsoft Azure and AWS
Exceptional communication skills — ability to align technical and non-technical stakeholders, communicate clearly in high-pressure situations, and drive outcomes
Experience with Kubernetes, Terraform, monitoring stacks, and cost optimization tooling
Experience operating SaaS environments (ideally Retail) with production responsibilities and high reliability requirements
Strong mindset for building scalable internal platforms and reusable engineering standards
Experience with enterprise Security Certifications such as SOC2 is preferable
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