Learning And Development Specialist

Company Description

RVS iGlobal is a trusted White Label Service Provider offering a comprehensive range of IT services, including 24/7 IT Helpdesk, IT Consultancy, IT Project Management, and general administration services such as telephone and email answering support. With 24x7x365 professional and certified engineers, the company ensures uninterrupted IT Service Desk and Network Operations Center (NOC) support for managed service providers (MSPs), IT service providers, and other businesses.

Focused on providing solutions with future growth potential, RVS iGlobal operates with the goal of delivering exceptional customer service and reliable support. Located in the UK, the organization is dedicated to helping businesses operate seamlessly, around the clock. Learn more at

Role Description

We are looking for a dynamic and experienced Learning & Development – IT Soft Skills professional to design, deliver, and evaluate training programs that enhance employees’ communication, professional, and interpersonal skills within an IT-driven environment. The role focuses on improving workplace effectiveness, client interaction, leadership readiness, and overall professional growth.

Key Responsibilities

- Design and deliver soft skills training programs tailored for IT professionals (freshers to senior engineers).
- Conduct training sessions on topics such as:
- Business Communication (verbal & written)
- Professional Email & Presentation Skills
- Workplace Etiquette & Corporate Behavior
- Time Management & Productivity
- Team Collaboration & Conflict Management
- Client Handling & Customer Communication
- Leadership & Managerial Readiness
- Assess training needs through skill gap analysis, feedback, and performance reviews.
- Customize training modules for different teams (technical, support, leadership).
- Facilitate classroom, virtual, and blended learning sessions.
- Develop training materials, presentations, role-plays, case studies, and assessments.
- Track and evaluate training effectiveness through feedback, reports, and KPIs.
- Work closely with HR, Team Leads, and Management to align training with business goals.
- Support employee onboarding and continuous development initiatives.
- Maintain training records, attendance, and progress reports.

Required Skills & Competencies

- Excellent communication, presentation, and facilitation skills.
- Strong understanding of IT workplace culture and professional expectations.
- Ability to engage diverse audiences and manage group dynamics.
- Strong interpersonal, coaching, and mentoring abilities.
- Proficiency in MS Office, presentation tools, and virtual training platforms.
- Analytical mindset to assess training impact and improvement areas.

Qualifications

- Bachelor’s or Master’s degree in HR, Psychology, Education, Management, or a related field.
- Certification in Training & Development / Soft Skills / L&D (preferred).
- 2–5 years of experience in soft skills training or L&D, preferably in an IT/Corporate environment.

Preferred Experience

- Experience working with IT teams, engineers, or technical professionals.
- Exposure to corporate training, employee development, or talent management.
- Experience in designing structured training calendars and learning roadmaps.

Perks & Benefits:

- Opportunity to work in a growing IT-driven organization.
- A collaborative and learning-focused work culture.
- Competitive salary and growth opportunities.
- Platform to create impact through employee development.