Job Description & How to Apply Below
Responsibilities:
• Responsible for efficiently handling & resolving technical issues which have been passed on by L2.
• Ensure timely & effective action as per decided work flow basis priority & severity for each ticket.
• Should ensure maximum issues are resolved without L4/R&D involvement.
• Should ensure all relevant site-specific technical documentation as well documentation regarding new product lines/or features are accurately captured from R&D & shared with Client Service team.
• Responsible for creating & monitoring software & hardware component wise reliability metrics for each installation.
• Should develop framework to predict potential/future failures & ensure requisite preventive measures are taken.
Must Have:
•
B.Tech graduate with at least 6 months of experience in a 24
* 7 Software Support role.
• Experience with Linux/Unix.
• Experience with SQL.
• Experience/Strong knowledge of scripting - Python/Shell.
• Willing to work in rotational shifts.
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