Job Description & How to Apply Below
Commure is looking for a Country Head – India to own and scale our India operations. This leader will be accountable for operational excellence, delivery outcomes, team leadership, and transformation, with a strong focus on process improvement.
What you'll do
Own India operations end-to-end
- Lead overall India operations across functions (e.g., revenue cycle operations, support teams, shared services, and enabling functions as applicable).
- Own delivery metrics and outcomes: productivity, quality, turnaround time, SLAs, customer impact, and cost efficiency.
- Build strong operating rhythms: weekly business reviews, KPI dashboards, performance reviews, and escalation management.
Drive process improvement & transformation
- Identify bottlenecks and redesign workflows to reduce errors, improve throughput, and strengthen controls.
- Lead continuous improvement initiatives using Lean-style thinking (root cause analysis, SOP modernisation, standardisation).
Data-driven management & systems understanding
- Use data to drive decisions—ensure metrics are well-defined, trusted, and actionable (single source of truth mindset).
- Understand backend data flows enough to ask the right questions: source systems → transformations → dashboards → operational action.
- Partner with analytics/BI/engineering to improve instrumentation, reporting, and operational insights (e.g., Retool dashboards, SQL-based reporting, ERP/CRM/RCM tooling integrations).
Build and lead high-performing teams
- Lead senior managers and functional leaders; build org design that scales.
- Set a culture of accountability, ownership, and customer-first execution.
- Coach leaders to run strong teams: performance management, capability building, hiring, succession planning.
Stakeholder management & cross-functional partnership
- Serve as the senior India leader to US stakeholders—clear communication on performance, risks, and plans.
- Work closely with Finance/HR/Legal/Compliance to ensure operational governance, controls, and adherence to local regulations.
- Own crisis management and client escalations, ensuring fast containment and long-term fixes.
Must-have qualifications
- 10+ years of experience with meaningful leadership in operations (scaled teams, managed senior leaders).
- Proven experience driving process improvement at scale (reduced cost, improved quality, improved TAT).
- Strong grasp of data-driven ops: KPI design, dashboards, operational analytics, root cause analysis.
- Excellent communication and executive presence; ability to influence globally distributed stakeholders.
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