Senior Consultant

Key Responsibilities:

• Client Side and Server Side Scripting (Ex. Catalog Client Script, Business Rules, Script Actions, Script Includes etc )

• Client & Server API's (Ex: Glide Dialog Window , Glide Form, Glide Aggregate, Glide Record )

• Administration (includes Reporting Email Notifications, Creating/Editing Home pages, Personalizing Forms )

• HTML/CSS/AJAX knowledge

• ACL and its debugging

• Knowledge of ITIL framework and good understanding of (Asset/Configuration/Incident/Problem Management, Product Catalog etc)

• Transformation MAP, Scheduler, Connection with another database/instance, Webservice

• MID Server setup and Update set migration.

• Customize and develop for the Service Now Platform using JavaScript, CSS, HTML and Other Web Based scripting

• Create and maintain business rules using proven, advanced scripting techniques

• Create and maintain security access using ACLs via advanced scripts, roles, and conditions

• Effectively utilize multiple, complex UI policies

• Create, maintain, and troubleshoot complex workflows

• Establish complex internal and external / third-party integrations

• Collaborate with members of project teams to ensure successfully implemented projects which are completed on time and on budget, with a specific emphasis on Incident and Problem Management

Qualifications & Experience

• Service Now Development at least 3-5 years of experience developing in Service Now with Business Rules, Client Scripts, ACLs, UI Policies, Workflows, and SLAs Experience

• Implementing Service Now ITSM modules (Incident, Problem, Change, CMDB, Asset and Service Catalog ),

• Experience with Asset, CMDB, Orchestration and Service Watch

• Customer Service module and Performance Analytics

• Service Now

Experience with Scripted Web Service or Direct Web Services including Rest, SOAP APIs

• Experience with Agile SCRUM and SAFe Methodologies Preferred

- Service Now Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification is a plus