Scrum Master

The Scrum Master at Cvent (SM) facilitates processes, escalates impediments, manages risk, and helps to drive continuous improvement at the team level. The scrum master acts as a servant leader to the team and promotes scrum best practices and coaches the team to track and constantly improves its velocity. The Scrum Master is expected to handle 2-3 Sprint teams as a Scrum Master.

Position Duties

- Helps to establish sprint cadence.
- Coordinates with product owners to keep the sprint team’s backlog ready and groomed.
- Facilitates sprint planning, review, daily scrum, refinement meetings, and retrospective events at the team level.
- Publishes committed sprint objectives.
- Identifies and escalates impediments.
- Manage team or project level risks and issues and take corrective actions to mitigate them, develop mitigation strategies and support the teams in addressing challenges.
- Maintains relevant metrics to help the team monitor their performance.
- Coordinates elements of the sprint plan with other technology staff outside of the project.
- Take responsibility for managing dependencies within the sprint team as well as those dependencies from other development or operations teams.
- Participates as well as facilitate Scrum of Scrums.
- Encourages Architect, UX, QT and Sprint team collaboration.
- Coordinates timely response and support to production line customer issues and helps to ensure that team maintains adherence to Service Level Agreements (SLA).
- Facilitate Project / Epic estimation process.
- Identify and promote opportunities for integrating AI tools and automation into team processes for improved efficiency (e.g., backlog refinement, reporting, estimation, or retrospective analysis).
- Documentation and Reporting:
Maintain project documentation such as sprint plans, burndown charts, and crucial project documents like the Risk Register and Project Charter. Provide regular updates on project progress to stakeholders.
- Stakeholder Communication:
Serve as a key point of contact for stakeholders regarding project progress and deliverables, ensuring they are informed and engaged throughout the project lifecycle.
- Actively encourage and guide the team in applying AI-driven insights to optimize workflows, improve sprint predictability, and address bottlenecks.
- Communicates sprint/team or project status to stakeholders at a fixed cadence.
- Coordinate work teams consisting of R&D / SRE / Cloud Operations / blended teams using agile methodologies.
- Promotes adherence to Agile software development best practices.
- Ensure team members have the necessary resources to complete their tasks.
- Ensure that sprint team deliverables meet the required quality standards.
- Drives continuous improvement initiatives at the team level.
- Collaborate with team members and stakeholders to identify and resolve issues.
- Acts as an Agile coach to the development team.

Candidate Requirements:

- 3-7 years of technical experience including 2-5 years of experience as a Scrum Master or Agile Coach.
- Understanding backlog tracking, burn down metrics, velocity, task definition, and other Agile terminology.
- Large/enterprise application development experience using Agile methodologies preferred but not required.
- Strong leadership, time management, conflict resolution, and analytical skills.
- Able to act as servant leader at the team level or project level.
- Situational Awareness - Must be the first to notice differences and issues as they arise, make all necessary attempts to solve them before elevating them to management.
- Drive for continuous improvement.
- Quick learner - Must be able to quickly gain high level understanding of the technical and business domains of the development team.
- Familiarity with modern AI-powered productivity and collaboration tools (e.g., AI meeting assistants, reporting bots, AI Agents, Glean, backlog analyzers etc.) is highly desirable.
- Demonstrated curiosity and willingness to experiment with AI-driven solutions for workflow improvement.
- Self-motivation and the ability to work under minimal supervision are a must.
- Outstanding written and oral communication.
- Ability to work independently and as part of a team.
- Attention to detail and ability to manage multiple tasks simultaneously.
- Knowledge of project management methodologies, tools, and techniques will be an added advantage.

- Experience with Atlassian Tools such as Jira and Confluence preferred but not required.
- Experience and knowledge of PI planning will be an added advantage.
- Experience in project management will be an added advantage.