Events Team Member- Gulfport Sportsplex

Events Team Member – Gulfport Sportsplex

Sports Facilities Management, LLC

Location:

Gulfport, MS

Department:
Operations

Reports To:

Business Development & Event Manager

Status:
Part-Time

Gulfport Sportsplex is a premier sport, recreation, and entertainment destination focused on improving the health and economic vitality of Gulfport, MS. You will be joining a championship‑level team focused on fun, fulfillment, and service built to enrich the community as well as your career and personal growth.

Gulfport Sportsplex is a member of The Sports Facilities Companies (SFC) and is the nation’s leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper‑growing industry where you will enjoy the journey and learn from the industry’s best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission‑focused company is highly entrepreneurial, team‑oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

The Events Team Member provides the first point of contact for all guests. The Events Team Member is expected to provide excellent guest service to all guests and to cultivate memorable family experiences.

• Event ticket and wristband concessions
• Greet guests and provide information and way finding as needed
• Provide causada and friendly first‑in‑class service to all guests
• Register guests for leagues, camps, clinics, drop‑ins, etc.
• Be knowledgeable about facility programs (format, pricing, meeting dates/times)
• Operate multi‑line phones
• Record and file waivers and event information
• Record event scores (tournaments / leagues) and print game sheets on a daily basis
• Maintain confidentiality with guest and Team Member information
• Resolve all guest concerns and complaints and/or direct to appropriate Manager
• Know and enforce the facility’s policies and procedures
• Complete special projects, daily assignments and other duties as directed by management

• Assist with scheduling and coordinating all facility events and parties
• Ensure all party details are executed as planned and tracked with detailed and organized files tracking party reservations, monies collected, waivers collected, food orders, party bags, etc. and that all details for parties are completed accurately and timely
• Communicate clearly and timely with-person‑on‑Duty (MOD), gym attendants and party hosts to ensure proper setup, coordination of activities, and cleanup for all parties
• Maintain inventory of paper goods, balloons, helium, party bags, giveaways and order supplies as needed
• Adhere to party manual including party process, procedures and standard game/activity curriculum
• Ensure guest satisfaction and a high level of guest service by providing timely and clear communication with party host about all party details
• Distribute collateral materials (flyers, etc.) to cross‑promote all facility programs; atl maintain flyers in facility for parties, distribute to guests, program participants and cross‑market, as appropriate
• Support social marketing strategy to ensure optimal event promotion parties are promoted on local sites

• Must be able to lift 20 pounds waist high
• May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
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• Facility has intermittent noise

• Have a basic understanding of sports