Store Support, Customer Service Rep

Overview

Join to apply for the Store Support role at The Home Depot

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Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction.

Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include:
Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Assist with non-sales functions to support store operations and customer experience, including order fulfillment, customer assistance in the lot, and administrative services.
• Interact with customers or vendors as needed; direct customers to departments or merchandise; answer questions on product order status; assist with cash management or program compliance.
• Work cooperatively with other Associates, vendors, and carriers; maintain detail orientation and time management; respond to operational concerns and support store objectives.
• Perform duties with little to some supervision while maintaining high integrity and customer satisfaction.
• Specific roles within this function may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

• Ability to work with minimal supervision and manage time effectively.
• Detail-oriented with strong organizational skills.
• Good communication and customer service skills.
• Capable of interacting with customers and vendors as needed.

• Industries:
  Consumer Services

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